General Services Coordinator

Erickson Senior Living; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

PTO + volunteer hours

Onsite medical centers

Food discount at onsite dining

Growth opportunities

Education assistance

Job summary

Avery Point by Erickson Senior Living is hiring a General Services Coordinator on-site in Virginia. The role focuses on customer service for residents, staff and visitors, coordinating administrative tasks and supporting facility operations.

The position offers full-time hours (Mon-Fri, 8am-4:30pm) with comprehensive benefits including health, dental and vision, a 401k with company match, and onsite wellness resources. Growth opportunities and ongoing education support are also provided.

Qualifications

• Strong computer skills and ability to work with in-house programs.
• Office experience preferred.
• Experience serving the general public, especially seniors.

Responsibilities

• Manage residence warranty claims as liaison between residents and vendors for timely resolution.
• Support Facility and General Services Coordinators with admin tasks and project coordination.
• Cover Front Desk duties: answer phones, create work orders, assist residents.
• Enter and process all work orders in the Mainstar Program; generate reports.
• Maintain program records for apartments and vendors used in billing.

Skills

Customer service

Computer skills

Office experience

Public interaction

Senior living experience

Mainstar Program

Tools

Mainstar Program

Job description

Location:
Avery Point by Erickson Senior Living
Compensation: $20/hr - $22/hr, based on experience.
Full-Time with Benefits: Health, Dental, Vision, 401k with company match.
Schedule: Monday - Friday; 8am - 4:30pm.
Join our team as a General Services Coordinator! In this role, you'll excel as a customer service champion, providing guidance and addressing the questions and concerns of residents, staff, and visitors.

What We Offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How You Will Make An Impact

• Manage residential warranty claims by serving as the primary liaison between residents and vendors, ensuring timely and efficient resolution of issues.
• Provide support to the Facility Coordinator and General Services Coordinator, assisting with various administrative tasks and project coordination.
• As needed, work the Front Desk, including answering phones, creating work orders, and facilitating resident interactions.
• Assist with office work, filing, and distribution of interoffice mail. Answer calls, take requests, and follow up on work orders from residents and staff.
• Enter, distribute and complete all work orders through the Mainstar Program, generating reports as needed.
• Organize, maintain and update the program records, including residential apartment and vendor information for billing purposes.

What You Will Need

• Strong Computer skills including the ability to create documents, and work within our in-house, company-specific programs required
• Office experience is preferred
• Previous experience with the general public, specifically the senior preferred

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Avery Point is a beautiful 94-acre continuing care retirement community located in Short Pump, Virginia, just minutes from downtown Richmond. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Avery Point helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.