IT Site Manager

Erickson Senior Living; Virginia (MN); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

On-site employee health and wellness centers

Paid sick, personal leave, and vacation

401(k) with contribution opportunities

Tuition reimbursement

Growth opportunities

Job summary

A prominent senior living community in Virginia is seeking an IT Support Manager to oversee technology operations and provide support to residents and staff. Responsibilities include managing staff, troubleshooting issues, and training users on technology. Ideal candidates should excel in customer service and team management, offering a salary starting at $75,000 annually along with benefits such as health insurance and 401(k) contributions.

Qualifications

• Experience managing technology operations at a community or similar environment.
• Strong communication skills for diverse interactions.
• Ability to handle technical and customer service issues.

Responsibilities

• Manage IT team staff and prioritize work tasks.
• Handle desktop and laptop lifecycle management.
• Troubleshoot networking issues across devices.
• Train users on technology utilization.
• Respond to technical concerns from residents and staff.

Skills

Technical support

Team management

Customer service

Troubleshooting

Patience

Job description

IT Support Manager – Avery Point by Erickson Senior Living

As our IT Support Manager, you will manage the technology operations and provide support to over 800+ residents and 180+ staff at our Avery Point Senior Living Community. Every day you will walk the campus to respond to resident or employee technical concerns, handle equipment, perform assigned project work and collaborate with your teams. You will be on‑call for occasional after‑hours planned and unplanned events.

To thrive in this job, you must enjoy working directly with a diverse group of people, including residents, staff, corporate partners and senior leaders to provide comprehensive technical support.

Responsibilities

• Managing a staff of employees and prioritizing their work
• Managing the lifecycle of desktops, laptops and phone systems while applying required security controls
• Troubleshooting networking issues to various endpoints
• Handling customer complaints with patience
• Training users on how to use technology
• Taking ownership of issues, driving issues to resolution, and managing shifting priorities
• Working in collaboration with team members, customers and vendors

Compensation: commensurate with experience starting at $75,000.00 per year, plus eligibility for annual bonus.

Benefits

• Medical, dental, and vision insurance
• On‑site employee health and wellness centers
• Paid sick, personal leave, and vacation
• 401(k) with contribution opportunities
• Tuition reimbursement
• Growth opportunities

Erickson Senior Living is continuously growing. Our IT Department plays a vital role in supporting our residents and employees with reliable, modern technologies. We’ve been named a best place to work by ComputerWorld magazine every year for over a decade. With over 230 IT professionals, we invite you to join our award‑winning team.

Avery Point is a beautiful 94‑acre continuing care retirement community located in Short Pump, Virginia, just minutes from downtown Richmond. We’re part of a growing national network of communities managed by Erickson Senior Living. Avery Point helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability and focused health and well‑being services. As part of our team, you'll enjoy flexibility and work‑life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.