General Merchandise Specialist – Multi-Department Store Floor

Stater Bros. Markets, Inc.; Whittier (CA); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Stater Bros. Markets, Inc. is seeking a General Merchandise Clerk (GMC) to deliver G.O.A.T.

service to customers, support front-end tasks, and assist with store operations. The GMC will bag groceries, retrieve carts, and help maintain a smooth checkout while stocking shelves, organizing displays, fulfilling online orders, and assisting with floral and produce preparation and presentation. The role may be assigned to multiple departments; duties shift with store needs.

Qualifications

• Must be at least 18 years of age.
• High school diploma preferred but not required.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Friendly, helpful attitude with a focus on customer satisfaction and service at all time.
• Excellent communication skills with customers and teammates.
• Ability to stand, walk, bend, kneel for up to four to eight hours per day and lift up to 50 pounds.

Responsibilities

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T)
• Assist with customer questions, locating products, product recommendations, and communicating out-of-stock issues or customer concerns to store management
• Bag groceries carefully and efficiently, separating items properly; assist with loading groceries to vehicles
• Ensure shopping carts are regularly gathered from the parking lot and organized at store entrances for customer use
• Open boxes to stock, refill shelves, displays, and end caps with general merchandise items
• Following CAO bread procedures for working and writing bread orders
• Build and maintain GMC product displays following store planograms, seasonal guidelines, and store management
• Bale cardboard regularly and maintain the backroom clean, organized, and free of clutter
• Ensure correct signage and pricing is visible and accurate, including routine price changes
• Keep aisles and display areas clean, safe, and free of hazards
• Sweep floors, clean up spills, and remove trash as needed to ensure a clean and safe shopping environment
• Receive online orders, inspect items for damage or freshness before packing
• Replace or report unavailable or damaged items promptly with substitutions or delays updates
• Pack items properly to avoid damage during transport and label orders clearly for pickup
• Communicate to store management regarding order progress or issues
• Escort completed orders from the store to customers’ vehicles for pickup
• Cut, prepare, package, label, and price fresh-cut produce items
• Stock and rotate merchandise to maintain freshness and attractive displays
• Monitor product temperatures and maintain proper storage
• Maintain logs of damaged and lost merchandise
• Complete price changes and assist Produce Manager with monthly inventory counts
• Open, price, and stock floral merchandise; monitor inventory
• Display signage and promotional materials for floral and GMC products
• Stock and maintain salad wall and other GMC produce items
• Operate store equipment safely and efficiently
• Work collaboratively with team members to ensure smooth operations
• All other duties including courtesy clerk tasks

Skills

Customer service

Communication skills

Multitasking

Flexibility

Basic math

Education

High school diploma

Job description

Stater Bros. Markets, Inc. is seeking a General Merchandise Clerk (GMC) to deliver G.O.A.T.

service to customers, support front-end tasks, and assist with store operations. The GMC will bag groceries, retrieve carts, and help maintain a smooth checkout while stocking shelves, organizing displays, fulfilling online orders, and assisting with floral and produce preparation and presentation. The role may be assigned to multiple departments; duties shift with store needs.