General Merchandise Lead: Elevate Service & Team Leadership

Meijer Inc.; Muskegon (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. in Muskegon, MI is seeking a General Merchandise Lead to oversee day-to-day operations and guide a team to deliver exceptional customer experiences. You will mentor staff, manage schedules, and ensure product availability, pricing, and display standards are upheld.

The role requires strong communication, leadership, and problem-solving abilities, with a commitment to diversity and inclusion. This position emphasizes customer service excellence and operational effectiveness in a

Qualifications

• Passion for customer service and engagement with customers and team members.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Creative thinking to solve problems and improve processes.
• Ability to influence others and build rapport with customers.
• Commitment to inclusive, value-driven team environment.

Responsibilities

• Engage peers to provide the best possible shopping experience.
• Communicate with team and assign daily tasks.
• Mentor and coach team members to meet customer service and sales goals.
• Assist with training and cross-training of staff.
• Support scheduling to maximize engagement and sales.
• Ensure product freshness and proper rotation/dating policies.
• Enforce food safety standards and safe work practices.
• Lead ordering, receiving, stocking, pricing, and display tasks.
• Operate registers and powered equipment when needed.
• Participate in period-end inventories as needed.
• May act in lead capacity in other departments.

Skills

Customer service

Verbal and written communication

Influence others

Rapport building

Team leadership

Physical stamina

Job description

Meijer Inc. in Muskegon, MI is seeking a General Merchandise Lead to oversee day-to-day operations and guide a team to deliver exceptional customer experiences. You will mentor staff, manage schedules, and ensure product availability, pricing, and display standards are upheld.

The role requires strong communication, leadership, and problem-solving abilities, with a commitment to diversity and inclusion. This position emphasizes customer service excellence and operational effectiveness in a