Merchandise & Operations Lead: Elevate Customer Experience

Meijer Inc.; Canal Winchester (OH); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. in Ohio is seeking a department leader to guide operations and drive exceptional customer experiences across the store floor.

You will mentor team members, coordinate daily work, ensure product freshness and pricing accuracy, and collaborate with leadership to improve service, sales and store performance. The role emphasizes diversity, equity, and inclusion while enabling ongoing training and career development.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.

Responsibilities

• Provides direction related to operations, processes, and conditions of their area.
• Plans, guides, and empowers team members in the day-to-day operation of the department.
• Sets example for those in their department by modeling exceptional customer experience.
• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded.
• Supports training new team members and cross-training high potential talent.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service and store profitability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed.

Skills

Customer service

Interpersonal skills

Communication

Influence others

Team leadership

Problem solving

Job description

Meijer Inc. in Ohio is seeking a department leader to guide operations and drive exceptional customer experiences across the store floor.

You will mentor team members, coordinate daily work, ensure product freshness and pricing accuracy, and collaborate with leadership to improve service, sales and store performance. The role emphasizes diversity, equity, and inclusion while enabling ongoing training and career development.