General Manager- Vending, Micro Markets & Office Coffee

Harper Associates Llc; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Excellent compensation package

Medical benefits

Company vehicle

Job summary

Harper Associates Llc in the Huntsville, Alabama area seeks a General Manager for Vending, Micro Markets & Office Coffee Services to lead day-to-day performance, develop a strong team, strengthen client partnerships, and drive growth and profitability across the business.

You will oversee operations, lead budgeting and P&L, optimize routes and inventory, and build a high-performing culture while traveling to client sites as needed.

Qualifications

• Minimum 5 years of progressive operations management experience in vending, micro markets, OCS, unattended retail, or route-based distribution.
• Proven ability to manage employees, warehouse operations, inventory, delivery routes, and client relationships.
• Strong P&L, budgeting, cost-control, and performance management skills.
• Excellent leadership, communication, organization, and problem-solving abilities.
• Hands-on management style with the ability to collaborate across departments and travel occasionally.

Responsibilities

• Oversee daily operations across vending, micro markets, and OCS, including warehouse management, purchasing, inventory, delivery routes, equipment, and service standards.
• Establish SOPs, safety protocols, productivity goals, and performance standards.
• Leverage technology and data to improve efficiency, product availability, and profitability.
• Own operating budgets, P&L performance, and financial results.
• Monitor sales, labor, product costs, inventory, and route profitability.
• Identify opportunities to increase revenue, improve margins, reduce waste, and control expenses.
• Recruit, train, coach, and manage warehouse staff, drivers, technicians, and support personnel.
• Set clear expectations, promote accountability, and build a productive, team-oriented culture.
• Maintain a hands-on leadership approach to daily operations and problem-solving.
• Build strong client relationships through regular site visits, proactive communication, and responsive service.
• Ensure locations meet company standards for cleanliness, merchandising, stocking, and equipment maintenance.
• Resolve concerns promptly to protect client relationships and retain business.
• Partner with Accounting, HR, Sales, Purchasing, Technology, and senior leadership to achieve company goals.
• Analyze sales trends, optimize product selection and pricing, and implement promotions and new offerings.
• Support new account openings, installations, and business development.
• Utilize SEED and other management systems to improve reporting, inventory control, and route efficiency.
• Share best practices and drive continuous operational improvement across the organization.

Skills

Operations management

P&L management

Leadership

Communication

Problem-solving

Travel flexibility

Budgeting

Cross-functional collaboration

Education

Bachelor’s degree in Business or related field

Tools

SEED system

Route management software

Job description

General Manager – Vending, Micro Markets & Office Coffee Services (OCS)

Huntsville, Alabama area

The Opportunity:

Lead day-to-day performance, develop a strong team, strengthen client partnerships, and drive measurable growth and profitability across the business.

Key Responsibilities

Operations & Distribution

• Oversee daily operations across vending, micro markets, and OCS, including warehouse management, purchasing, inventory, delivery routes, equipment, and service standards.
• Establish SOPs, safety protocols, productivity goals, and performance standards.
• Leverage technology and data to improve efficiency, product availability, and profitability.
• Own operating budgets, P&L performance, and financial results.
• Monitor sales, labor, product costs, inventory, and route profitability.
• Identify opportunities to increase revenue, improve margins, reduce waste, and control expenses.

Leadership & Team Development

• Recruit, train, coach, and manage warehouse staff, drivers, technicians, and support personnel.
• Set clear expectations, promote accountability, and build a productive, team-oriented culture.
• Maintain a hands-on leadership approach to daily operations and problem-solving.

Client Relations & Service Excellence

• Build strong client relationships through regular site visits, proactive communication, and responsive service.
• Ensure locations meet company standards for cleanliness, merchandising, stocking, and equipment maintenance.
• Resolve concerns promptly to protect client relationships and retain business.
• Partner with Accounting, HR, Sales, Purchasing, Technology, and senior leadership to achieve company goals.
• Analyze sales trends, optimize product selection and pricing, and implement promotions and new offerings.
• Support new account openings, installations, and business development.
• Utilize SEED and other management systems to improve reporting, inventory control, and route efficiency.
• Share best practices and drive continuous operational improvement across the organization.

Qualifications & Experience

Required

• Minimum 5 years of progressive operations management experience, preferably in vending, micro markets, OCS, unattended retail, or route-based distribution.
• Proven ability to manage employees, warehouse operations, inventory, delivery routes, and client relationships.
• Strong P&L, budgeting, cost-control, and performance management skills.
• Excellent leadership, communication, organization, and problem-solving abilities.
• Hands-on management style with the ability to collaborate across departments and travel occasionally.

Preferred

• Direct experience managing vending, micro market, or OCS operations.
• Familiarity with SEED or similar route management systems and USConnect programs.
• Bachelor’s degree in Business, Management, or a related field; equivalent experience considered.

• Excellent salary, bonus, medical, company vehicle, etc.