Director of Multi-Unit Operations

Vishram Management Group; Dothan (AL); On-site; USD 80,000 - 100,000; Full time

Job summary

Vishram Management Group is seeking a Director of Multi-Unit Operations to lead and strengthen operations across a growing portfolio of retail and food service locations in the South Alabama region. The role requires active field leadership, financial awareness, and the ability to build systems and accountability across multiple sites.

You will recruit and coach location managers, drive profitability, implement operational dashboards, and ensure consistent customer experiences with strong

Qualifications

• Minimum 10 years of multi-unit operations management experience.
• Strong background in retail, restaurant, grocery, convenience, or food service operations.
• Experience managing multiple locations and leadership teams.
• Strong understanding of labor management, operational systems, inventory controls, and profitability management.
• Comfortable using technology, operational reporting systems, spreadsheets, and performance-tracking tools.
• Proven leadership, communication, and problem-solving ability.
• Highly organized, detail-oriented, and execution-focused.
• Comfortable with regular travel between locations and flexible operational schedules when needed.

Responsibilities

• Oversee day-to-day operations across multiple locations with field leadership.
• Drive operational consistency, customer experience, and performance standards.
• Conduct regular location visits, audits, and performance reviews.
• Identify gaps and implement corrective action plans.
• Analyze financial and operational performance across sites.
• Improve efficiency with systems, labor, inventory, and standards.
• Recruit, train, and develop location managers; foster accountability.
• Develop reporting structures and dashboards to improve visibility.
• Monitor KPIs, labor, inventory trends, and profitability initiatives.
• Travel between locations to ensure execution and schedule alignment.

Skills

Multi-unit ops

Leadership

Team management

Labor management

Operations systems

Inventory controls

Data reporting tools

Travel willingness

Tools

Excel

POS/inventory systems

Job description

Full-Time | Field-Based Leadership Role | South Alabama Region

About the Role

We are seeking a highly capable, technology-comfortable, and execution-driven Director of Multi-Unit Operations to oversee and strengthen operations across a growing portfolio of retail and food service businesses.

This role is designed for a strong operational leader who thrives in fast-paced environments and understands how to improve execution, build accountability, strengthen leadership teams, implement systems, and drive measurable operational performance across multiple locations.

The ideal candidate is not a desk manager or corporate administrator. This position requires active field leadership, operational problem-solving, financial awareness, technology adaptability, leadership development, and the ability to build operational consistency through both people and systems.

This is an excellent opportunity for a motivated operator who wants to make a visible impact within an established multi-location business environment with strong long-term growth potential.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations across multiple retail and food service locations
• Ensure operational consistency, cleanliness, customer experience, execution, and overall performance standards
• Conduct regular location visits, operational audits, and performance reviews
• Identify operational gaps and implement corrective action plans

Performance & Profitability

• Analyze operational and financial performance across locations
• Improve operational efficiency through stronger systems, accountability, labor management, inventory controls, and execution standards
• Monitor key operational metrics and support profitability improvement initiatives
• Assist leadership in identifying operational growth opportunities

Leadership & Team Development

• Recruit, train, coach, and develop location-level management teams
• Build a culture focused on accountability, urgency, professionalism, and execution
• Hold managers accountable through measurable expectations and structured follow-up
• Assist in resolving operational and staffing challenges

Technology, Reporting & Systems

• Utilize technology, operational reporting, and performance data to improve visibility and decision-making
• Develop and improve operational procedures, reporting structures, accountability systems, and operational workflows
• Monitor KPIs, labor reporting, inventory trends, operational metrics, and performance indicators
• Help implement and improve operational systems, digital reporting processes, and accountability tools
• Use spreadsheets, operational dashboards, task management systems, and operational platforms effectively

Inventory & Operational

• ControlsImprove operational visibility surrounding inventory movement, ordering practices, waste reduction, and operational consistency
• Identify operational inefficiencies and areas requiring improvement
• Strengthen location-level operational discipline and follow-through

Reporting & Communication

• Maintain organized operational reporting and follow-up systems
• Provide leadership with regular updates regarding operational performance, staffing concerns, opportunities, and action plans
• Use operational data and observations to drive accountability and operational decisions

Qualifications Minimum Requirements

• Minimum 10 years of multi-unit operations management experience
• Strong background in retail, restaurant, grocery, convenience, or food service operations
• Experience managing multiple locations and leadership teams
• Strong understanding of labor management, operational systems, inventory controls, and profitability management
• Comfortable using technology, operational reporting systems, spreadsheets, and performance-tracking tools
• Proven leadership, communication, and problem-solving ability
• Highly organized, detail-oriented, and execution-focused
• Comfortable with regular travel between locations and flexible operational schedules when needed

Preferred Qualifications

• Experience overseeing both retail and food service operations
• Experience leading operational improvement initiatives
• Strong understanding of multi-location operational execution
• Experience building operational systems and accountability structures
• Experience using operational technology and reporting platforms to improve business performance

Compensation

• Base Salary: Up to $80,000
• Performance-Based Incentive: Up to $20,000 annually
• Additional growth opportunity for strong performers

Performance incentives are tied to operational execution, leadership performance, accountability metrics, operational improvements, and company-defined performance goals.

What We Are Looking For

We are seeking someone who:

• leads from the front
• thinks operationally and strategically
• uses technology and data to drive decisions
• builds systems and accountability
• understands profitability deeply
• thrives in fast-paced environments
• adapts quickly to new tools and operational systems
• focuses on execution and measurable results

This role is best suited for a strong operator who wants the opportunity to make a direct impact within a growing multi-location business environment.

Schedule

• Full-Time
• Field-based operational leadership role

Experience

• Multi-unit management: 10 years preferred

Work Location

• In-person / multi-location operational oversight