General Manager – Sports Facility

Goodwin Recruiting; Centennial (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus potential

Health benefits

401(k) match

Unlimited PTO

Leadership development

Certification opportunities

Job summary

Goodwin Recruiting is seeking a dynamic General Manager to lead a premier sports and entertainment venue. You will build and coach high-performing teams, drive sales, and create unforgettable guest experiences in a fast-paced environment.

You will oversee daily operations, schedule staff, manage vendors, and foster partnerships with schools, clubs, and community groups while maintaining safety, quality, and a welcoming atmosphere that makes players want to return.

Qualifications

• Proven sales success and leadership experience in a supervisory role.
• Experience in customer service, operations, hospitality, or recreation.
• Ability to manage schedules, staffing, and priorities in a fast-paced environment.

Responsibilities

• Lead, hire, train, schedule, coach, and develop facility team members.
• Drive revenue through leagues, memberships, rentals, partnerships, and guest engagement.
• Oversee daily facility operations, vendors, maintenance, safety, and compliance.
• Foster relationships with players, parents, teams, referees, schools, clubs, and partners.
• Set expectations for service, operations, accountability, and performance.
• Resolve customer issues promptly and professionally, with follow-through.
• Support front desk, staff, referees, and guests during peak periods.
• Create a safe, fun, welcoming environment where players return.

Skills

Sales leadership

Team leadership

Customer service

Operations management

Communication

Education

Bachelor’s degree or equivalent experience

Job description

We’re looking for a dynamic, hands‑on General Manager to lead a premier sports and entertainment destination. If you thrive in a fast‑paced environment, love developing high-performing teams, driving sales, and creating unforgettable guest experiences, this is your opportunity to make a lasting impact.

General Manager Benefits:

• Bonus potential
• Medical, dental, vision, and mental health benefits
• 401(k) match
• Unlimited PTO
• C12 Leadership development and training
• Professional certification opportunities

General Manager Responsibilities:

• Lead, hire, train, schedule, coach, and develop facility team members
• Drive revenue through league participation, memberships, field rentals, local partnerships, and repeat customer engagement
• Manage daily sports facility operations, including scheduling, vendors, maintenance, safety, cleanliness, and compliance
• Build strong relationships with players, parents, teams, referees, schools, clubs, and community partners
• Set clear expectations for service, operations, accountability, and team performance
• Resolve customer issues quickly and professionally, with strong follow-through
• Support the front desk, staff, referees, and guests during peak business periods
• Create a safe, fun, and welcoming environment where players feel valued and excited to return

General Manager Requirements:

• Proven sales success and experience in a lead, supervisor, assistant manager, operations manager, or general manager role
• Strong people leadership skills with the ability to hire, train, coach, and hold a team accountable
• Experience in customer service, sales, operations, hospitality, recreation, fitness, sports, entertainment, or facility management
• Ability to manage schedules, staffing, customer issues, facility needs, and business priorities in a fast‑paced environment
• Comfortable working nights, weekends, and peak business hours based on facility demand
• Bachelor’s degree preferred or equivalent experience in sales, customer service, operations, or leadership
• Must be at least 18 years old
• Spanish/English bilingual ability is a plus
• Team sports, recreation, fitness, or sports facility experience is a plus
• This role requires availability during peak facility hours, including nights and weekends.
• Shifts vary based on business needs, league schedules, staffing, and facility demand.