General Manager

ExplorUS; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Gateway Hospitality is seeking an experienced General Manager to lead Floyd Bennett Field in Brooklyn. The role combines sports programming, events, food & beverage, and guest experience in a fast-paced complex.

You will drive revenue growth, manage a diverse team, and oversee budgeting, safety, and operations to deliver exceptional service. A strong hospitality leader with strategic vision is essential.

Qualifications

• Bachelor's degree in Sports Management, Business Administration, Hospitality Management, or related field.
• 5-7+ years of leadership experience in sports facility management, recreation operations, hospitality, or event venue operations.

Responsibilities

• Lead the overall operation of a multi-sport and entertainment complex, including sports programming, facility operations, food & beverage, retail, events, guest services, and administration.
• Drive operational excellence by ensuring exceptional service, safety, quality, and financial performance across all departments.
• Recruit, coach, and develop department leaders while fostering a collaborative, high-performing team culture.
• Oversee budgeting, financial performance, labor management, and revenue growth across leagues, tournaments, events, rentals, concessions, and retail.
• Partner with corporate leadership to implement strategic initiatives, address operational opportunities, and continuously improve business performance.
• Build and maintain strong relationships with youth sports organizations, schools, clubs, and community partners to support programming and business growth.
• Maximize facility utilization through scheduling of leagues, tournaments, camps, and special events while delivering an outstanding guest experience.
• Ensure compliance with all safety, risk management, and regulatory requirements.

Skills

Leadership

Financial acumen

Communication

Analytical thinking

Problem solving

Operations management

Team development

Education

Sports Management

Tools

Microsoft Office

POS systems

Job description

Gateway Hospitality is seeking an experienced General Manager to lead Floyd Bennett Field, one of Brooklyn’s premier destinations for sports, entertainment, and special events. This dynamic complex brings together youth and adult sports, tournaments, events, food and beverage, bar operations, and a variety of guest experiences in a fast-paced, ever-changing environment.

As General Manager, you will provide strategic and operational leadership across the property, driving revenue growth, expanding event and group sales, delivering exceptional guest experiences, and building a strong culture of service excellence. You will lead a diverse team, oversee multiple revenue streams, cultivate community partnerships, and identify opportunities to maximize the complex’s performance.

This is an exciting opportunity for a hospitality leader who thrives in complex, high-energy environments and enjoys bringing together operations, events, sales, food and beverage, and team development.

Key Responsibilities:

• Lead the overall operation of a multi-sport and entertainment complex, including sports programming, facility operations, food & beverage, retail, events, guest services, and administration.
• Drive operational excellence by ensuring exceptional service, safety, quality, and financial performance across all departments.
• Recruit, coach, and develop department leaders while fostering a collaborative, high-performing team culture.
• Oversee budgeting, financial performance, labor management, and revenue growth across leagues, tournaments, events, rentals, concessions, and retail.
• Partner with corporate leadership to implement strategic initiatives, address operational opportunities, and continuously improve business performance.
• Build and maintain strong relationships with youth sports organizations, schools, clubs, and community partners to support programming and business growth.
• Maximize facility utilization through effective scheduling of leagues, tournaments, camps, and special events while delivering an outstanding guest experience.
• Ensure compliance with all safety, risk management, and regulatory requirements.

Qualifications:

• Proven experience managing a sports complex, recreation facility, athletic venue, or similar multi-use operation, with a strong understanding of programs, events, and guest experiences.
• Demonstrated financial acumen with experience managing budgets, controlling costs, and driving revenue growth.
• Proven ability to lead, develop, and inspire high-performing teams in a fast-paced environment.
• Strong communication, analytical, and problem-solving skills with the ability to make sound operational decisions.
• Hands-on experience overseeing building maintenance, facility operations, vendors, safety, and preventative maintenance to ensure a well-maintained, safe, and fully operational property.
• Proficiency with Microsoft Office and POS systems; experience with recreation or facility management software is a plus.
• Flexible schedule with the ability to work evenings, weekends, and holidays as business needs require.
• Ability to perform the physical demands of the role, including frequent lifting of up to 25 pounds and occasional lifting of up to 50 pounds.
• Bachelor’s degree in Sports Management, Business Administration, Hospitality Management, or a related field preferred.
• 5-7+ years of leadership experience in sports facility management, recreation operations, hospitality, or event venue operations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.