General Manager, Sports Complex — Lead Operations & Growth

lil-kickers-careers; Manassas (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Job summary

K-Sports Complex in Manassas, VA is seeking a hands-on General Manager to lead daily operations, staff performance, customer experience, and revenue growth. This role reports to the President and serves as the top on-site leader for the facility.

The ideal candidate builds a strong team culture, maintains high operating standards, grows participation, strengthens programming, and creates new revenue opportunities with outside organizations and customers.

Qualifications

• 3+ years of leadership or management experience in sports, recreation, fitness, hospitality, facility operations, or a related customer-facing environment.
• Experience leading teams, managing operations, and driving accountability in a fast-paced setting.
• Strong communication, organizational, and problem-solving skills.
• Sales, marketing, business development, or partnership-building experience is preferred.
• Understanding of youth sports programming, leagues, camps, clinics, rentals, or membership-based operations is preferred.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint; experience with facility management software is a plus.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Lead all day-to-day facility operations, including staffing, scheduling, service standards, cleanliness, maintenance, and overall customer experience.
• Establish and maintain clear procedures, policies, and standards to support efficient and consistent operations.
• Track facility goals and key performance metrics and provide regular updates to the President.
• Ensure the facility operates in a professional, safe, organized, and cost-effective manner.
• Help drive revenue through programs, leagues, camps, clinics, rentals, events, memberships, and strategic partnerships.
• Build relationships with schools, teams, clubs, trainers, event operators, and community organizations.
• Identify opportunities to expand programming, increase participation, and generate new business from outside customers and organizations.
• Support sales, marketing, and promotional efforts that strengthen awareness and increase repeat business.
• Hire, train, supervise, and develop managers, program leaders, front desk staff, facility staff, concessions staff, and approved subcontractors.
• Maintain staff schedules, training materials, operational manuals, and role expectations.
• Hold employees accountable to policies, performance standards, and customer service expectations while supporting professional growth.
• Foster a culture where staff understand their role in the success of the facility and contribute to team goals.
• Oversee program and sports leaders to ensure each area is meeting participation, service, and performance goals.
• Review programming performance and work with staff to improve scheduling, execution, and customer experience.
• Ensure programs and services align with the facility’s overall business goals and community demand.
• Maintain the appearance and functionality of the facility inside and out.
• Oversee minor repairs, vendor services, contracted work, and other operational needs.
• Manage administrative procedures, internal signage, and facility systems.
• Work with accounting and leadership to monitor financial performance, control expenses, and support profitability.

Skills

Leadership

Communication

Problem-solving

Team management

Sales/Marketing/BD

Organization

Tools

Microsoft Office

Facility management software

Job description

K-Sports Complex in Manassas, VA is seeking a hands-on General Manager to lead daily operations, staff performance, customer experience, and revenue growth. This role reports to the President and serves as the top on-site leader for the facility.

The ideal candidate builds a strong team culture, maintains high operating standards, grows participation, strengthens programming, and creates new revenue opportunities with outside organizations and customers.