General Manager: Spa Sales and Operations

Hand and Stone Massage and Facial Spa, Inc.; Rockwall (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Hand and Stone Massage and Facial Spa, Inc. in Rockwall, TX is hiring a full-time Spa Manager to lead our full-service spa.

The ideal candidate is goal oriented and growth minded with a proven background in sales management, spa operations, and customer service. As Spa Manager you will coach and motivate the team to educate clients, drive membership conversions, and grow revenue through scheduling, marketing, and service upgrades.

Qualifications

• 2–3 years of management experience in the spa, salon, retail or hospitality industry.
• Flexible schedule with hours including nights and a weekend day.
• Ability to promote the benefits of massage and skin care services.

Responsibilities

• Coach and motivate your spa team to educate and delight clients, so they join our Lifestyle Program.
• Drive revenue via scheduling, marketing and upgrading services.
• Recruit and build a team of passionate spa professionals.
• Measure and deliver results, create a strong member base, and ensure an excellent client experience.

Skills

Leadership

Sales Management

Spa Operations

Customer Service

Team Coaching

Job description

Now Hiring Spa Manager!

Hand and Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service spa. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.

Spa Manager Performance will be based on the following metrics:

• Membership Conversion -you understand how to coach and motivate your spa team to educate and delight your clients, so they join our Lifestyle Program.
• Revenue -you understand how to drive revenue via scheduling, marketing and upgrading services.
• Recruiting -you are passionate about building a team of passionate spa professionals!
• Operations -you measure and deliver results, create a strong member base, and deliver a consistently excellent client experience.

What you need to succeed in this role:

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry
• Flexible schedule -this role requires a variety of hours which may include nights and a weekend day.
• Ability to promote the benefits of massage and skin care services.