General Manager, Scientific Services & Operations

Pace® Analytical Services; Huntersville (NC); Presencial; USD 120.000 - 180.000; Tempo integral

Resumo da vaga

Pace® seeks a General Manager to provide strategic and operational leadership for a facilities-based operation, overseeing laboratory, service centers, and field services. You will manage budgets, develop programs, and ensure regulatory compliance while delivering exceptional service to customers.

The role requires a Bachelor’s in a related field and 7+ years of managerial experience, with a track record of building high-performing teams and delivering results.

Qualificações

• Bachelor’s degree in Chemistry, Biology, Operations, or a closely related field and seven (7) years of managerial experience; or an equivalent combination of education, training, and experience.
• Expert knowledge of service and operational administration principles, practices, and techniques.
• Strong leadership experience in goal setting, program development, implementation, evaluation, and employee management.
• Proven ability to build high-performing teams, motivate employees, and lead within a collaborative environment.
• Experience developing and administering budgets and managing financial performance.
• Knowledge of applicable service and operational laws, regulations, and compliance requirements.
• Strong understanding of operational planning, program development, and organizational effectiveness.
• Excellent written and verbal communication skills, including executive-level presentations.
• Proficiency with computer systems and business applications related to operational management.
• Ability to interpret, apply, and explain laws, regulations, policies, and procedures.
• Demonstrated success managing multiple priorities and exercising sound judgment and decision-making.
• Ability to prepare clear, concise reports, correspondence, and recommendations for all levels of the organization.
• Strong consulting, coaching, and relationship-building skills.
• Ability to work effectively with diverse teams and stakeholders, including situations requiring diplomacy, tact, and discretion.

Responsabilidades

• Develop and direct the implementation of facility goals, objectives, policies, procedures, and work standards.
• Lead the preparation, management, and administration of facility budgets and operational resources.
• Develop, implement, and oversee operational and service programs, initiatives, and systems across assigned functions.
• Provide strategic direction for laboratory, service, field, and operational activities within the facility.
• Plan, organize, administer, evaluate, and develop the performance of assigned managers and staff.
• Lead and participate in operational, monthly, and cross-functional meetings to drive alignment and business results.
• Ensure compliance with applicable federal, state, local, institutional, and industry regulations and standards.
• Identify operational risks, investigate incidents and exposures, and recommend appropriate corrective actions and remediation plans.
• Compile, analyze, and present operational and service performance metrics to senior leadership.
• Recommend improvements to organizational policies, procedures, and operational practices.
• Lead special projects, identify priorities, coordinate stakeholders, and evaluate outcomes.
• Monitor industry trends, regulatory updates, emerging technologies, and best practices impacting laboratory and operational services.
• Drive continuous improvement initiatives that enhance efficiency, service delivery, and customer satisfaction.
• Promote Pace®’s mission and values through collaborative leadership and professional interactions with employees and customers.

Conhecimentos

Leadership

Budgeting

Strategic planning

Regulatory compliance

Communication

Team building

Decision making

Project management

Formação

Bachelor’s degree in Chemistry, Biology, Operations, or a closely related field

Descrição da vaga

Pace® seeks a General Manager to provide strategic and operational leadership for a facilities-based operation, overseeing laboratory, service centers, and field services. You will manage budgets, develop programs, and ensure regulatory compliance while delivering exceptional service to customers.

The role requires a Bachelor’s in a related field and 7+ years of managerial experience, with a track record of building high-performing teams and delivering results.