General Manager Ridgeview Plaza

Massage Envy; Reno (NV); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Employer-paid healthcare

Paid time off

Referral bonus

Employee Assistance Program

Flexible schedule

Product/service training

Free massage or skincare service

40% off products

Job summary

Massage Envy Reno Ridgeview Plaza franchise is seeking a capable manager to lead a team of caring professionals and drive wellness outcomes for guests. You will oversee operations, membership promotion, and retail growth while maintaining a welcoming environment.

The role offers full-time hours with a flexible schedule, comprehensive benefits, and ongoing training to advance leadership skills in a service-focused setting.

Qualifications

• Management and/or sales experience required, preferably in a personal service environment such as a spa, salon or gym.
• Natural leaders who can build relationships while motivating, coaching and supporting a team.
• Capable of handling tough conversations professionally and constructively.
• Able to create a strong workplace culture where employees feel valued, recognized, and connected to the mission.

Responsibilities

• Manage all operational aspects including driving membership and promoting retail sales.
• Guide the team, oversee deposits and inventory, ensure compliance with laws.
• Set goals, prioritize work and analyze business performance for growth.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Develop relationships and build confidence with employees, members and guests.

Skills

Leadership

Sales experience

Customer service

Team coaching

Communication

Job description

5110 MaeAnne Avenue, Reno, NV 89523 Massage Envy - The Hawkins Group

Be Empowered to Lead the Way to Wellness

At Massage Envy Reno Ridgeview Plaza franchise, we encourage you to be your best while you inspire a team of caring professionals to help others feel their best.

• Competitive base pay of $46000.00-48000/hourly plus tips, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 40% off all products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Day-to-Day:

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other

Job Type & Schedule:

• Full-Time
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.