General Manager

Southwest Hospitality Management LLC; Tempe (AZ); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation time

Paid sick time

Travel discounts

Job summary

Graduate by Hilton Tempe is seeking a full-time General Manager in Tempe, AZ to lead our hotel into its next chapter of success. This role focuses on directing operations, driving revenue, and mentoring a high-performing team to deliver exceptional guest experiences.

The GM will oversee budgeting, forecasting, and cross-department collaboration with sales to grow market presence while ensuring service excellence and operational efficiency.

Qualifications

• Bachelor's degree in hotel management or business administration required.
• 3+ years of management experience.
• Strong leadership and employee development skills.
• Excellent customer service, communication, and presentation abilities.
• Proficiency with Microsoft Office and hotel property management systems.
• Ability to take initiative and maintain accountability.
• Strong organizational and prioritization skills.
• Ability to lift up to 50 lbs. and adapt to changing priorities.

Responsibilities

• Guide hotel operations across departments and lead teams to meet objectives.
• Develop revenue-enhancing strategies and monitor financial performance.
• Oversee budgeting, forecasting, and profitability improvements.
• Collaborate with sales to strengthen marketing initiatives and expand market presence.
• Mentor employees and foster accountability and service excellence.
• Oversee inventory controls, vendor purchasing, receivables, and partnerships.

Skills

Leadership

Customer service

Communication

Presentation skills

Education

Bachelor's degree in hotel management or business administration

Tools

Microsoft Office

Hotel Property Management Systems (PMS)

Job description

Do you thrive on driving revenue, developing high-performing teams, and creating guest experiences that keep people coming back? Graduate by Hilton Tempe is seeking a full-time General Manager in Tempe, AZ to lead our hotel into its next chapter of success. If you're ready for a rewarding opportunity where your leadership will directly impact our guests, team members, and business growth.

PAY

$100,000 - $120,000 annual salary

BENEFITS

• Health, dental, and vision insurance
• Paid vacation time
• Paid sick time
• Travel discounts

GRADUATE BY HILTON TEMPE: OUR MISSION

At Graduate by Hilton Tempe, you'll be part of a one-of-a-kind hotel that blends the spirit of Arizona State University with welcoming hospitality, creative design, and memorable guest experiences. Located in the heart of Tempe, just steps from campus and the iconic Gammage Theater, our hotel celebrates local history and Sun Devil traditions while providing guests with a comfortable, inspiring place to stay. We offer a collaborative, flexible, and team-oriented environment where employees are supported, valued, and encouraged to grow. If you're looking for a workplace where your contributions matter and every day brings new opportunities, Graduate by Hilton Tempe is a fantastic place to build your career.

YOUR SCHEDULE

This is a full-time position, requiring the flexibility and leadership presence necessary to support hotel operations and business objectives.

YOUR DAY

As our General Manager, you'll guide operations across departments, develop revenue-enhancing strategies, analyze financial performance, oversee budgeting and forecasting, and identify opportunities to improve profitability. You'll partner with sales teams to strengthen marketing initiatives, establish performance goals, and expand market presence while mentoring employees, fostering accountability, and creating a culture focused on service excellence. You'll also oversee inventory controls, vendor purchasing practices, receivables management, and community partnerships, ensuring every decision strengthens the hotel, supports the team, and enhances the guest experience.

REQUIREMENTS

• Bachelor's degree or an equivalent educational qualification in hotel management or business administration
• 3+ years of management experience
• Strong leadership and employee development skills
• Excellent customer service, communication, and presentation abilities
• Proficiency with Microsoft Office and hotel property management systems
• Ability to take initiative and maintain accountability
• Strong organizational and prioritization skills
• Ability to operate office equipment
• Ability to lift up to 50 lbs. and adapt to changing priorities

ARE YOU READY FOR THIS EXCITING OPPORTUNITY?

Exceptional hotels are built by exceptional leaders. If you're ready to shape strategy, inspire teams, and leave a lasting impact on guests and employees alike, we want to hear from you.