General Manager, Residential Home Services

Sitreps2steercos; Savannah (GA); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

Job summary

Confidential Savannah-based company seeks a General Manager for Residential Home Services. The role owns the P&L, leads the leadership team, and drives the brand in a fast-growing Southeast market.

The GM will implement the platform playbooks, set operating standards, and grow a business that customers already love. Experience leading hard-working teams in any industry is valued, with potential for an Assistant GM track for strong candidates.

Qualifications

• Must own P&L or run an operation with results
• Leadership of frontline teams—crews, technicians, or operators
• Self-directed operator who finds and implements solutions
• Financial fluency: read and fix the P&L gaps
• Bias to action with ownership mentality
• Based in or willing to relocate to Savannah area

Responsibilities

• Own full P&L, including revenue, gross margin, EBITDA, and growth targets.
• Oversee service and install model metrics: call booking, dispatch efficiency, technician productivity, ticket size, close rate, callbacks, and membership growth.
• Lead service and install managers, dispatchers, CSRs, and field technicians: hiring, coaching, and holding high standards.
• Recruit, retain, and structure pay for technicians in a coastal labor market.
• Deploy and enforce platform SOPs, ensuring adoption rather than assumption.
• Manage licensing, permitting, safety, and fleet across the service area.
• Forecast, budget, and conduct performance reviews with platform leadership.

Job description

General Manager, Residential Home Services

Location: Savannah, Georgia (Coastal Georgia). On site.

Compensation: $180,000 to $220,000 base + bonus + long-term incentive

Type: Full time

Confidential search: the company is disclosed to qualified candidates after a mutual NDA.

About the Client

A highly rated residential heating, air conditioning, and plumbing brand serving Savannah and the surrounding Coastal Georgia communities. The business is part of a national, private equity‑backed home‑services platform that brings shared services, proven playbooks, and capital to grow.

About the Role

We are hiring a General Manager to run the business. The seat owns the P&L, the leadership team, and the trajectory of the brand in one of the fastest‑growing metros in the Southeast.

This is an operator's seat. The platform brings the playbooks and the backing. The brand needs a leader who takes ownership of the number, sets the operating standard, holds the team to it, and grows a business that customers already love.

Industry background is not required. We care about whether you have owned results and led people who do hard, physical work. Strong candidates who are one step from a GM seat will also be considered for an Assistant General Manager track.

Responsibilities

• Full P&L: revenue, gross margin, EBITDA, and growth targets.
• The service and install model: call booking, dispatch efficiency, technician productivity, average ticket, close rate, callbacks, and membership growth.
• Leadership of service and install managers, dispatchers, CSRs, and field technicians: hiring, coaching, and holding the bar.
• Technician recruiting, retention, and pay structure in a competitive coastal labor market.
• Installing the platform playbook: deploying proven SOPs and confirming adoption rather than assuming it.
• Licensing, permitting, safety, and fleet across the service area.
• Forecasting, budgeting, and performance reviews with platform leadership.

Requirements

Must-Haves

• A track record of owning a P&L or running an operation where you were measured on the result, in any industry.
• Leadership of frontline teams. You have led crews, technicians, or operators and earned their trust.
• A self‑directed operator's instinct. You find the answer, install it, and verify it worked.
• Financial fluency: you can read the P&L, find the leak, and close it.
• A bias to action and an ownership mentality over reporting activity.
• Based in or willing to relocate to the Savannah area.

Nice-to-Haves

• Multi‑site or general management experience in home services, field services, or another service business.
• Prior military leadership followed by civilian operating experience.

Compensation & Benefits

$180,000 to $220,000 base salary, plus an annual bonus and a long-term incentive.