General Manager, Residential Home Services

sitrepsllc; Savannah (GA); On-site; USD 180,000 - 220,000; Full time

Job summary

Sitrep LLC in Savannah, GA seeks a General Manager to own the P&L and lead a high-performing team in a fast-growing coastal market. The role manages the platform playbooks, drives revenue growth, and ensures operational excellence in service and installation functions.

The successful candidate will have a proven track record of owning results, leading frontline crews, and delivering bottom-line improvements in any industry. Relocation to Savannah is supported as needed.

Qualifications

• A track record of owning a P&L or running an operation where you were measured on the result, in any industry.
• Leadership of frontline teams, crews, technicians, or operators and earning their trust.
• Ability to read and act on P&L data, identify leaks, and fix issues.

Responsibilities

• Full P&L: revenue, gross margin, EBITDA, and growth targets.
• Service and install model: call booking, dispatch efficiency, technician productivity, average ticket, close rate, callbacks, membership growth.
• Leadership of service and install managers, dispatchers, CSRs, and field technicians: hiring, coaching, and holding the bar.
• Technician recruiting, retention, and pay structure in a competitive coastal labor market.
• Installing the platform playbook: deploying proven SOPs and confirming adoption.
• Licensing, permitting, safety, and fleet across the service area.
• Forecasting, budgeting, and performance reviews with platform leadership.

Skills

P&L ownership

Frontline leadership

Financial fluency

Relocation to Savannah

Ownership mentality

Job description

General Manager, Residential Home Services

Location: Savannah, Georgia (Coastal Georgia). On site.

Compensation: $180,000 to $220,000 base + bonus + long-term incentive

Type: Full time

Confidential search: the company is disclosed to qualified candidates after a mutual NDA.

About the Client

A highly rated residential heating, air conditioning, and plumbing brand serving Savannah and the surrounding Coastal Georgia communities. The business is part of a national, private equity-backed home-services platform that brings shared services, proven playbooks, and capital to grow.

About the Role

We are hiring a General Manager to run the business. The seat owns the P&L, the leadership team, and the trajectory of the brand in one of the fastest-growing metros in the Southeast.

This is an operator's seat. The platform brings the playbooks and the backing. The brand needs a leader who takes ownership of the number, sets the operating standard, holds the team to it, and grows a business that customers already love.

Industry background is not required. We care about whether you have owned results and led people who do hard, physical work. Strong candidates who are one step from a GM seat will also be considered for an Assistant General Manager track.

Responsibilities

• Full P&L: revenue, gross margin, EBITDA, and growth targets.
• The service and install model: call booking, dispatch efficiency, technician productivity, average ticket, close rate, callbacks, and membership growth.
• Leadership of service and install managers, dispatchers, CSRs, and field technicians: hiring, coaching, and holding the bar.
• Technician recruiting, retention, and pay structure in a competitive coastal labor market.
• Installing the platform playbook: deploying proven SOPs and confirming adoption rather than assuming it.
• Licensing, permitting, safety, and fleet across the service area.
• Forecasting, budgeting, and performance reviews with platform leadership.

Requirements

Must-Haves

• A track record of owning a P&L or running an operation where you were measured on the result, in any industry.
• Leadership of frontline teams. You have led crews, technicians, or operators and earned their trust.
• A self-directed operator's instinct. You find the answer, install it, and verify it worked.
• Financial fluency: you can read the P&L, find the leak, and close it.
• A bias to action and an ownership mentality over reporting activity.
• Based in or willing to relocate to the Savannah area.

Nice-to-Haves

• Multi-site or general management experience in home services, field services, or another service business.
• Prior military leadership followed by civilian operating experience.

Compensation & Benefits

$180,000 to $220,000 base salary, plus an annual bonus and a long-term incentive.