General Manager, Residential Home Services

sitrepsllc; Orlando (FL); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

On-site in Orlando

Job summary

Confidential search in the Greater Orlando area seeks a General Manager to run a residential home services business, owning the P&L and leading the leadership team across multiple trades in one of the region's largest markets.

The role combines platform playbooks, hands-on leadership, and growth responsibility. You will drive revenue, margins, EBITDA targets, and oversee service and install operations while fostering a high-performance culture with frontline teams.

Qualifications

• Must have a track record of owning a P&L or running an operation where results were the measure of success.
• Led frontline teams and earned their trust in previous roles.
• Self-directed operator's instinct to find solutions, implement them, and verify results.
• Able to read and act on P&L data; identify leaks and close gaps.
• Bias to action with ownership mentality over mere reporting.
• Based in or willing to relocate to the Orlando area.

Responsibilities

• Full P&L ownership: revenue, gross margin, EBITDA, and growth targets.
• Oversee the service and install model: call booking, dispatch, technician productivity, ticket size, close rate, callbacks, and membership growth.
• Lead service and install managers, dispatchers, CSRs, and field technicians: hiring, coaching, and maintaining performance standards.
• Recruitment and retention of technicians in a competitive Florida labor market.
• Deploy platform playbooks and ensure adoption through rigorous SOPs and governance.
• Oversee licensing, permits, safety, and fleet across the service area.
• Forecasting, budgeting, and perf reviews with platform leadership.

Skills

P&L ownership

Leadership of frontline teams

Financial fluency

Ownership mentality

Job description

General Manager, Residential Home Services

Location: Greater Orlando, Florida (Sanford / Seminole County area). On site.

Compensation: $180,000 to $220,000 base + bonus + long-term incentive

Type: Full time

Confidential search: the company is disclosed to qualified candidates after a mutual NDA.

About the Client

An established residential air conditioning, plumbing, and electrical brand serving homeowners across Central Florida. The business is part of a national, private equity-backed home-services platform that brings shared services, proven playbooks, and capital to grow.

About the Role

We are hiring a General Manager to run the business. The seat owns the P&L, the leadership team, and the trajectory of the brand in one of the largest and fastest-growing home-services markets in the country.

This is an operator's seat. The platform brings the playbooks and the backing. The brand needs a leader who takes ownership of the number, sets the operating standard, holds the team to it, and drives growth across multiple trades.

Industry background is not required. We care about whether you have owned results and led people who do hard, physical work.

Responsibilities

• Full P&L: revenue, gross margin, EBITDA, and growth targets.
• The service and install model: call booking, dispatch efficiency, technician productivity, average ticket, close rate, callbacks, and membership growth.
• Leadership of service and install managers, dispatchers, CSRs, and field technicians: hiring, coaching, and holding the bar.
• Technician recruiting, retention, and pay structure in a competitive Florida labor market.
• Installing the platform playbook: deploying proven SOPs and confirming adoption rather than assuming it.
• Licensing, permitting, safety, and fleet across the service area.
• Forecasting, budgeting, and performance reviews with platform leadership.

Requirements

Must-Haves

• A track record of owning a P&L or running an operation where you were measured on the result, in any industry.
• Leadership of frontline teams. You have led crews, technicians, or operators and earned their trust.
• A self-directed operator's instinct. You find the answer, install it, and verify it worked.
• Financial fluency: you can read the P&L, find the leak, and close it.
• A bias to action and an ownership mentality over reporting activity.
• Based in or willing to relocate to the Orlando area.

Nice-to-Haves

• Multi-site or general management experience in home services, field services, or another service business.
• Prior military leadership followed by civilian operating experience.

Compensation & Benefits

$180,000 to $220,000 base salary, plus an annual bonus and a long-term incentive.