General Manager- Residence Inn Grapevine

Remington Hospitality; Grapevine (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Remington Hospitality is seeking a General Manager to oversee the full operation of the hotel and its outlets. You will lead hotel operations, F&B, sales, engineering, HR and accounting to meet company standards and drive performance.

The role requires proven leadership, strong guest service focus, and the ability to manage a 24/7 operation with a professional, calm demeanor under pressure.

Qualifications

• Bachelor's degree preferred in Hotel Management or related field
• Minimum 3 years' experience in Rooms and/or Food & Beverage
• Strong business communication skills (verbal & written)
• Strong presentation skills and ability to lead teams
• Knowledge of employment laws and regulations
• Proactive, professional, with high work ethic
• Proficient in Microsoft Suite
• Some travel may be required

Responsibilities

• Lead the hotel and all outlets to meet company standards
• Guide guest relations and ensure guest satisfaction
• Manage guest complaints and drive service improvements
• Coordinate programs and incentives to boost guest services
• Lead Executive Committee to achieve property goals
• Develop revenue and profit strategies leveraging forecasting and RevPAR
• Ensure compliance across departments and drive year-over-year growth
• Maintain product quality to support future bookings and pricing goals
• Develop leaders and drive performance

Skills

Guest service leadership

Business communication

Team leadership

Forecasting & P&L

F&B operations know-how

Problem solving under pressure

Microsoft Office

Travel willingness

Education

Bachelor's degree in Hotel Management or related field

Job description

Position Summary

The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.

Position Summary

The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.

Core Responsibilities

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Knowledge, Skills, And Competencies

• Bachelor's degree in Hotel Management or related business field preferred
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions
• Strong business communication skills verbal and written
• Strong presentation skills and ability to lead team at leadership and hourly level
• Knowledge of federal, state and local employment laws and regulations
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Some travel may be required
• Regular attendance according to established guidelines
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
• Professional image as perceived by subordinates, peers, superiors, guests and community
• Must possess basic computational ability
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Maintain calm and professional demeanor in sometimes high pressure situations
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
• Ability to participate in and lead departmental and/or hotel team meetings

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.