General Manager- Residence Inn Grapevine

Pier House; Grapevine (TX); On-site; USD 95,000 - 140,000; Full time

Job summary

Remington Hotels is seeking a General Manager for Residence Inn Grapevine. The GM will oversee all hotel operations, including outlets, sales, engineering, HR and accounting, ensuring standards and profitability while leading the 5 Key Drivers identified by the management company.

The role requires a Bachelor's in Hotel Management or related field and a minimum of 3 years in Rooms or F&B, with strong communication, leadership and regulatory knowledge. Travel responsibilities may be required.

Qualifications

• Bachelor's degree in Hotel Management or related business field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills, verbal and written.
• Ability to lead teams at leadership and hourly levels and present effectively.
• Knowledge of employment laws and regulations at multiple levels.

Responsibilities

• Oversee hotel operations, food & beverage, sales, engineering, HR and accounting.
• Lead the Executive Committee to reach property goals and revenue targets.
• Forecast and manage P&L, RevPAR and profitability.
• Ensure compliance and long-term growth of the property.
• Coach and develop leaders to exceed performance expectations.

Skills

Hotel management

Staff leadership

Communication skills

P&L management

Microsoft Suite

Education

Bachelor's degree in Hotel Management or related field

Tools

Microsoft Suite

Job description

General Manager- Residence Inn Grapevine

#26-3283

Grapevine, Texas, United States

Location Description

2020 TX-26 Grapevine, TX76051

Residence Inn DFW Airport North/Grapevine is an excellent choice for travelers visiting Grapevine, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. For those interested in checking out popular landmarks while visiting Grapevine, Residence Inn Grapevine is located a short distance from Austin Ranch (0.4 mi) and Fellowship Church (0.6 mi).

Job Description

Position Summary:
The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.
Core Responsibilities:

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Knowledge, Skills, and Competencies:

• Bachelor's degree in Hotel Management or related business field preferred
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions
• Strong business communication skills verbal and written
• Strong presentation skills and ability to lead team at leadership and hourly level
• Knowledge of federal, state and local employment laws and regulations
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Some travel may be required
• Regular attendance according to established guidelines
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
• Professional image as perceived by subordinates, peers, superiors, guests and community
• Must possess basic computational ability
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Maintain calm and professional demeanor in sometimes high pressure situations
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
• Ability to participate in and lead departmental and/or hotel team meetings

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Location

Grapevine Residence Inn-DALGP

Requirements

Physical Requirements:

• Sit, stand and walk for varying lengths of time
• Lift approximately fifteen (15) pounds
• Good communication skills, both written and verbal
• Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

undefined

Applicants have rights under Federal Employment Laws