General Manager Pump Repair

Flowserve US Inc; Pasadena (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Flowserve US Inc. seeks an experienced Senior Manager for the Quick Response Center (QRC) to lead site manufacturing, repair operations, and field service for pumps, mechanical seals, and rotating equipment.

You will drive throughput, OTIF delivery, and a zero-incident safety culture while managing a diverse, multi-disciplinary team. You will apply Lean, Six Sigma, 5S/6S and Kaizen to eliminate bottlenecks, improve repair scopes, and reduce costs.

Qualifications

• 8-10+ years in progressive manufacturing or aftermarket repair operations.
• 3-5+ years in direct supervisory/site management.
• Knowledge of pumps, mechanical seals, rotating equipment, or related industrial equipment.
• Experience with Lean, Six Sigma, 5S/6S, Kaizen, or Root Cause Analysis.

Responsibilities

• Direct daily manufacturing, assembly, machining, testing, and aftermarket repair operations to maximize throughput.
• Champion safety-first culture and enforce ISO quality management systems.
• Recruit, mentor, train, and develop direct labor and supervision staff; build succession plans.
• Manage site P&L including labor absorption, cost management, CapEx planning.
• Lead continuous improvement efforts to reduce bottlenecks, backlogs and warranty costs.
• Collaborate with Sales, Operations, Project Management, Quality, and Finance for accurate quotations and order execution.

Skills

Lean Manufacturing

Six Sigma

Kaizen

5S/6S

Root Cause Analysis

ERP/MRP

Microsoft Office

Leadership

Education

Bachelor's Degree in Mechanical/Industrial Engineering or related field

Tools

ERP/MRP systems

Job description

Flowserve is seeking an experienced, people-first operations leader to serve as Senior Manager, Quick Response Center (QRC) Manager. In this key site leadership role, you will have end-to-end accountability for operational execution, customer experience, manufacturing throughput, and aftermarket repair operations across pumps, mechanical seals, and rotating equipment. As the site leader, you will manage a multidisciplinary, diverse team across assembly, machining, DCI (Disassembly, Cleaning, Inspection), engineering, and field service. You will drive a zero-incident safety culture, spearhead continuous improvement programs (Lean, Six Sigma, 5S/6S, Kaizen), manage site P&L financials (labor absorption, cost management, direct labor utilization, capital planning), and ensure market-leading response times and On-Time Delivery (OTD).

Site Operational Leadership & Execution

Direct all daily manufacturing, assembly, machining, testing, and aftermarket repair operations for rotating equipment, pumps, and mechanical seals to maximize throughput and operational efficiency.

Safety & Quality Ownership

Champion an uncompromising safety-first culture adhering to strict environmental, health, and safety standards to achieve zero Lost Time Accidents (LTA) and maintain low TRR metrics. Enforce ISO quality management systems across all shop workflows.

People Leadership & Talent Development

Recruit, mentor, train, and counsel direct labor and supervisory personnel. Build direct labor progression programs, cross-training matrices, and robust succession planning for the facility.

Site Financial & Capacity Planning

Develop and execute comprehensive operational plans managing direct labor utilization, labor absorption, budget variance, facility maintenance, operating expenses, and capital expenditures (CapEx).

Continuous Improvement & Backlog Reduction

Implement Lean Manufacturing, Kaizen, 6S, and Continuous Improvement Programs (CIP) to eliminate shop bottlenecks, streamline repair scopes, reduce warranty costs, and eliminate past-due backlogs.

Cross-Functional Collaboration

Partner with Regional Sales, Commercial Operations, Project Management, Quality, and Finance to ensure seamless order execution, accurate repair quotations (AMP cycle time), and best-in-class customer service.

Required Qualifications & Experience

Experience: 8-10+ years of progressive manufacturing or aftermarket repair operations experience, including at least 3-5+ years in direct supervisory or operations site management (Plant Manager, Shop Manager, Production Manager, or Service Center Manager).

Industry & Technical Background

Proven knowledge of pumps, mechanical seals, rotating equipment, or related industrial fluid motion and control equipment. Understanding of service/shop operations including DCI, machining, welding, assembly, testing, and field service.

Continuous Improvement

Demonstrated track record applying Lean, Six Sigma, 5S/6S, Kaizen, or Root Cause Analysis to drive measurable Year-Over-Year gains in OTD, safety, and productivity.

Systems & Business Acumen

Experience managing site KPIs (labor absorption, OTD, TRR, warranty, past due backlog), utilizing ERP/MRP order management platforms, and proficient in Microsoft Office (Excel, PowerPoint).

Education

Bachelor's Degree (B.S. or B.A.) in Mechanical Engineering, Industrial Engineering, Operations Management, Business, or a related technical discipline.