Senior Operations Leader, Quick Response Center

Flowserve; Pasadena (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Flowserve is seeking an experienced, people-first operations leader to serve as Senior Manager, Quick Response Center (QRC) Manager. You will own end-to-end operations for pumps, seals, and rotating equipment, guiding a multidisciplinary team to maximize throughput and on-time delivery.

This site leader will drive safety, Lean and Six Sigma programs, manage site P&L, and collaborate with sales, project management, and quality to deliver best-in-class customer service.

Qualifications

• 8–10+ years in manufacturing or aftermarket repair operations with 3–5+ years in direct supervisory roles.
• Knowledge of pumps, mechanical seals, rotating equipment; familiarity with service/shop operations.
• Proven Lean, Six Sigma, 5S/6S, Kaizen or RCA improvements driving measurable gains.
• Experience managing site KPIs, ERP/MRP, Excel; strong business acumen.

Responsibilities

• Direct daily manufacturing, assembly, machining, testing, and aftermarket repair operations for rotating equipment, pumps, and mechanical seals.
• Champion safety and ISO quality management to achieve zero incidents and compliance.
• Recruit, mentor, train, and counsel staff; build progression and succession plans.
• Develop operational plans; manage labor utilization, budget variance, CapEx and maintenance.
• Apply Lean, Kaizen, 6S to reduce bottlenecks and backlog; improve throughput and OTD.
• Collaborate with Sales, Commercial Ops, PM, QA, and Finance to ensure accurate quotations and service.

Skills

People leadership

Lean Six Sigma

Safety & compliance

Continuous improvement

Cross-functional collaboration

Operational planning

Education

Bachelor’s Degree in Mechanical Engineering or related field

Tools

ERP/MRP systems

Microsoft Office

Job description

Flowserve is seeking an experienced, people-first operations leader to serve as Senior Manager, Quick Response Center (QRC) Manager. You will own end-to-end operations for pumps, seals, and rotating equipment, guiding a multidisciplinary team to maximize throughput and on-time delivery.

This site leader will drive safety, Lean and Six Sigma programs, manage site P&L, and collaborate with sales, project management, and quality to deliver best-in-class customer service.