General Manager, Premium Airport Lounge Operations

Eurest USA; Chicago (IL); On-site; USD 92,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Eurest USA is seeking a General Manager to lead the Delta Sky Club at ORD in Chicago. You will partner with the Director of Food and Beverage to deliver seamless operations, foster a high-performing team, and create memorable experiences for Delta guests in a premium airport lounge environment.

As the General Manager, you will oversee hospitality and culinary services, staffing, financial performance, client relationships, and adherence to brand standards while driving operational excellence in

Qualifications

• Bachelor's degree in Hospitality Management, Food Service Management, Business Administration, or related field preferred; equivalent professional experience considered.
• Minimum of five years of progressive management experience in hospitality, premium lounges, restaurants, hotels, or related guest-service environments.
• Experience in premium hospitality, airport lounges, luxury hotels, or high-volume guest service operations is highly desirable.
• Demonstrated experience managing P&L performance, budgets, forecasting, labor, cost controls, and financial reporting.
• Strong knowledge of food and beverage operations, hospitality trends, sanitation standards, merchandising, presentation, and guest service excellence.
• Proven leadership, coaching, team building, employee engagement, and talent development.
• Excellent written and verbal communication skills with the ability to build productive relationships across multiple levels.
• Proficiency with Microsoft Office Suite, email applications, and business reporting systems.

Responsibilities

• Lead hospitality, foodservice, and lounge operations while ensuring exceptional service and operational performance.
• Take ownership of the Club's overall performance, ensuring service, operational, brand, and client standards are consistently achieved.
• Manage financial performance, including budgeting, forecasting, P&L, labor management, cost controls, financial analysis, and reporting.
• Lead, coach, and inspire managers and associates while cultivating a culture of accountability, teamwork, hospitality, and excellence.
• Recruit, hire, onboard, train, coach, and develop management and hourly team members.
• Drive employee engagement and retention through recognition, communication, professional development, and effective leadership.
• Build strong relationships with Delta representatives, airport stakeholders, suppliers, guests, and team members.
• Partner with leadership to identify opportunities, resolve operational challenges, and implement solutions that elevate the guest experience.
• Conduct management meetings and clearly communicate business objectives, performance expectations, and operational updates.
• Maintain the elevated hospitality, food safety, presentation, and service standards expected within the Delta Sky Club environment.
• Champion a guest-first culture that creates welcoming and memorable experiences for travelers.

Skills

Leadership

People development

Budgeting

Forecasting

P&L management

Staffing and training

Communication skills

Education

Bachelor's degree in Hospitality Management or related

Tools

Microsoft Office Suite

Email applications

Business reporting systems

Job description

Eurest USA is seeking a General Manager to lead the Delta Sky Club at ORD in Chicago. You will partner with the Director of Food and Beverage to deliver seamless operations, foster a high-performing team, and create memorable experiences for Delta guests in a premium airport lounge environment.

As the General Manager, you will oversee hospitality and culinary services, staffing, financial performance, client relationships, and adherence to brand standards while driving operational excellence in