Airport Lounge Lead — Guest Experience & Operations

Compass Group USA; Chicago (IL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Flik Hospitality is seeking a Lounge Supervisor to monitor operations at the United Club lounge at ORD Airport in Chicago, IL, ensuring adherence to company, government and accrediting agency standards and regulations.

The role requires 3–5 years of relevant experience with strong supervisory and communication skills, and the ability to manage multiple priorities while maintaining high service levels. Comprehensive benefits and opportunities for growth are included.

Qualifications

• Associate’s Degree or comparable experience.
• 3–5 years of relevant experience.
• Strong supervisory and leadership abilities.
• Effective written and verbal communication.
• Ability to multi-task and set priorities.

Responsibilities

• Ensures optimal customer service and client satisfaction
• Provides cost effective management that meets and exceeds stated expectations
• Assists in the responsibility for all operational activities including quality improvement, sanitation, infection control and all facility-related activities
• Follows health, safety and sanitation guidelines for all products
• Performs other duties as assigned

Skills

Associate degree or experience

3-5 years experience

Leadership & coaching

Communication skills

Multi-tasking & prioritization

Initiative & urgency

Education

Associate degree or equivalent

Job description

Flik Hospitality is seeking a Lounge Supervisor to monitor operations at the United Club lounge at ORD Airport in Chicago, IL, ensuring adherence to company, government and accrediting agency standards and regulations.

The role requires 3–5 years of relevant experience with strong supervisory and communication skills, and the ability to manage multiple priorities while maintaining high service levels. Comprehensive benefits and opportunities for growth are included.