GENERAL MANAGER- Delta Sky Clubs - ORD

Compass Group USA; Chicago (IL); On-site; USD 92,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Discounts

Wellness Programs

FSAs

Personal Leave

Job summary

Eurest, part of Compass Group, seeks a General Manager to lead the Delta Sky Club at Chicago O'Hare International Airport (ORD). You will partner with the Director of Food and Beverage to deliver seamless operations, inspire a high-performing team, and create memorable Delta guest experiences.

In this high-visibility role, you’ll manage all aspects of club operations, staffing, financial performance, client relations, and adherence to brand standards, driving hospitality excellence in a premium

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred; equivalent experience considered.
• Minimum of five years of progressive management experience in hospitality or premium guest-service settings.
• Experience in premium lounges, airports, luxury hotels, or high-volume guest service environments is highly desirable.
• Demonstrated experience managing P&L, budgets, forecasting, labor, cost controls, and financial reporting.
• Strong knowledge of food and beverage operations, guest service excellence, sanitation, and presentation.
• Proven leadership, coaching, team-building, and talent development skills.
• Excellent written and verbal communication; proficient with MS Office and reporting tools.
• ServSafe Manager Certification or equivalent food safety certification preferred.

Responsibilities

• Oversee hospitality, foodservice, and lounge operations to ensure exceptional service and performance.
• Own Delta Sky Club ORD's overall performance, upholding brand standards.
• Manage budgeting, forecasting, labor, cost controls, and financial reporting.
• Lead, coach, and develop managers and hourly staff, promoting accountability and teamwork.
• Build relationships with Delta representatives, airport partners, suppliers, and guests.
• Drive operational excellence and guest satisfaction through continuous improvement.

Skills

Leadership experience

P&L management

Staff development

Customer service excellence

Communication skills

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Reporting systems

Job description

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Salary: 92000 - 95000 / yearly

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high-performing, and fast-growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Grow your career with Eurest.

Job Summary

This isn't just another hospitality job. It's an opportunity to lead an exceptional guest experience at the prestigious Delta Sky Club at Chicago O'Hare International Airport (ORD). As the General Manager, you'll partner closely with the Director of Food and Beverage to deliver seamless operations, inspire a high-performing team, and create memorable experiences for Delta guests.

In this highly visible leadership role, you will oversee all aspects of Delta Sky Club operations, including hospitality and culinary services, staffing, financial performance, client relationships, and adherence to established brand and service standards.

We're looking for a hands-on hospitality leader who thrives in a fast-paced, premium environment and is passionate about developing people, exceeding guest expectations, and driving operational excellence. If you're ready to bring your leadership talents to an exciting airport hospitality environment, we want to meet you!

KEY RESPONSIBILITIES

• Lead all aspects of hospitality, foodservice, and lounge operations while ensuring exceptional service and operational performance.
• Take ownership of the Club's overall performance, ensuring service, operational, brand, and client standards are consistently achieved.
• Manage financial performance, including budgeting, forecasting, P&L, labor management, cost controls, financial analysis, and reporting.
• Lead, coach, and inspire managers and associates while cultivating a culture of accountability, teamwork, hospitality, and excellence.
• Recruit, hire, onboard, train, coach, and develop management and hourly team members.
• Drive employee engagement and retention through recognition, communication, professional development, and effective leadership.
• Build strong relationships with Delta representatives, airport stakeholders, suppliers, guests, and team members.
• Partner with leadership to identify opportunities, resolve operational challenges, and implement solutions that elevate the guest experience.
• Conduct management meetings and clearly communicate business objectives, performance expectations, and operational updates.
• Maintain the elevated hospitality, food safety, presentation, and service standards expected within the Delta Sky Club environment.
• Champion a guest-first culture that creates welcoming and memorable experiences for travelers.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Hospitality Management, Food Service Management, Business Administration, or a related field preferred. Equivalent professional experience will be considered.
• Minimum of five years of progressive management experience in hospitality, premium lounges, restaurants, hotels, airline hospitality, foodservice, or a related guest-service environment.
• Experience in premium hospitality, airport lounges, luxury hotels, private clubs, or high-volume guest service operations is highly desirable.
• Demonstrated experience managing P&L performance, budgets, forecasting, labor, cost controls, and financial reporting.
• Strong knowledge of food and beverage operations, hospitality trends, sanitation standards, merchandising, presentation, and guest service excellence.
• Proven success in leadership, coaching, team building, employee engagement, and talent development.
• Excellent written and verbal communication skills with the ability to build productive relationships across multiple levels.
• Proficiency with Microsoft Office Suite, email applications, and business reporting systems.
• ServSafe Manager Certification or equivalent food safety certification preferred.

Associates at Eurest are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

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