General Manager - Pest Control

The Shield Co Management, LLC; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

The Shield Co Management, LLC is seeking a General Manager for our Chicago branch to lead daily operations, drive profitability, and ensure compliance with local, state, and industry regulations.

You will build and mentor a high-performing team, maintain safety and policy standards, and manage customer escalations to uphold exceptional service. This role collaborates with regional leaders to execute initiatives and sustain growth.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 2+ years of management experience in the pest control industry.
• Must be 21 years of age or older.

Responsibilities

• Oversee daily branch operations, align with goals, KPIs, and drive profitability.
• Grow, train, and develop management and staff; maintain training records.
• Ensure regulatory compliance including licensing, safety standards, and laws.
• Manage customer escalations and employee relations, resolve issues promptly.
• Partner with regional leadership to execute company initiatives and drive improvements.

Skills

Leadership

Operations management

Regulatory compliance

Customer service leadership

Education

Bachelor’s degree in related field

Job description

501 Earl Road Chicago, Illinois 60404

Position Summary

The General Manager is responsible for overall branch leadership, ensuring strong operational performance, financial accountability, regulatory compliance, and delivery of exceptional customer service. This role develops and supports employees, drives branch profitability, manages customer and employee escalations, and ensures alignment with company goals, policies, and standards.

Responsibilities

• Oversee daily branch operations and performance, ensuring alignment with business goals, sales targets, revenue budgets, and KPIs, while fostering a high-performance, inclusive, and accountable work environment.
• Grow, train, and develop management and staff, ensuring all employees are well-versed in safety protocols, company policies, and procedures, with training records properly maintained.
• Ensure branch compliance with local, state, and industry regulations, including licensing requirements, safety standards, and business laws.
• Manage customer escalations, employee relations matters, and operational challenges, ensuring timely resolution while maintaining high service standards and customer satisfaction.
• Handle escalated customer issues and incidents, uphold company service standards, and work to maximize branch profitability and overall performance.
• Partner with regional leadership to execute company initiatives, support growth objectives, and drive continuous improvement within the branch.

Qualifications and Requirements

• Bachelor’s degree in a related field or 2+ years of management experience in the pest control industry.
• Must be 21 years of age or older.