General Manager, People-First Hospitality

Shake Shack; Hingham (MA); On-site; USD 63,000 - 80,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

401k with match

Paid time off

Parental leave

Healthcare coverage

Employee assistance

Job summary

Shake Shack in Hingham, MA is seeking a Restaurant General Manager to lead a high-volume team with a strong focus on hospitality and operations. You will manage people, budget, and standards to drive sales and ensure guest satisfaction.

The role requires hands-on leadership, the ability to train staff, and accountability for financial results in a fast-paced environment. Competitive benefits and growth opportunities are offered through Shake Shack.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling
• Promote the brand in the local community through word-of-mouth and restaurant events

Skills

Leadership

P&L management

People management

Hospitality mindset

Budgeting

Job description

Shake Shack in Hingham, MA is seeking a Restaurant General Manager to lead a high-volume team with a strong focus on hospitality and operations. You will manage people, budget, and standards to drive sales and ensure guest satisfaction.

The role requires hands-on leadership, the ability to train staff, and accountability for financial results in a fast-paced environment. Competitive benefits and growth opportunities are offered through Shake Shack.