Assistant General Manager: Lead People, Profit & Service

Shake Shack; Westlake (OH); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay and Bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Pre‑Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Job summary

Shake Shack is seeking a General Manager to lead and coach the team in a high-volume setting, ensuring excellence in hospitality and operations. You will oversee inventory, safety, and financial performance while driving sales and staff development.

Responsibilities include enforcing policies, managing payroll, and promoting the brand locally through events and community outreach. This role requires a strong leadership presence and a passion for guest experience.

Qualifications

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
• Manage payroll and scheduling
• Promote the brand in the local community through word-of-mouth and restaurant events

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
• Manage payroll and scheduling
• Promote the brand in the local community through word-of-mouth and restaurant events

Skills

Team leadership

Operations management

Inventory management

Budget management

Hospitality focus

Policy compliance

Payroll & scheduling

Sales drive

Job description

Shake Shack is seeking a General Manager to lead and coach the team in a high-volume setting, ensuring excellence in hospitality and operations. You will oversee inventory, safety, and financial performance while driving sales and staff development.

Responsibilities include enforcing policies, managing payroll, and promoting the brand locally through events and community outreach. This role requires a strong leadership presence and a passion for guest experience.