General Manager - PARLOUR Pizza + Pints

Bethyl Laboratories, Inc; Richmond (KY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Meal discounts

Health insurance

Paid time off

Job summary

PARLOUR is hiring a General Manager to lead daily operations, ensuring exceptional dining experiences centered on locally crafted pizza and pints. You will manage front- and back-of-house, drive guest satisfaction, and uphold brand standards across franchise collaborations.

Lead a high-performing team, monitor financials, and maintain PARLOUR’s commitment to excellence, safety, and community engagement. Competitive salary plus bonus program and meal discounts are offered.

Qualifications

• Bachelor's or Associate degree in Hotel/Restaurant Management, Business Administration, or a related discipline.
• ServSafe certification is required.
• Proven ability to recruit, train, and lead high-performing teams.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring strict compliance with PARLOUR standards.
• Coordinate Front of the House and Back of the House operations seamlessly.
• Deliver superior service, maximizing customer satisfaction while upholding franchise protocols.
• Recruit, train, and lead a high-performing team that embodies PARLOUR values.
• Cultivate a positive team culture based on core values: People, Empowerment, Recognition, Open Communication.
• Conduct staff meetings and training to elevate performance.
• Collaborate with kitchen and front-of-house staff to create a harmonious dining experience.
• Address customer feedback promptly and foster loyalty and PARLOUR community.
• Control operational costs and identify waste-reduction measures.
• Create detailed revenue and expense reports per PARLOUR standards.
• Ensure compliance with sanitation and safety regulations.

Skills

ServSafe certified

People leadership

Restaurant operations

Budgeting

Education

Bachelor's or Associate degree in Hotel/Restaurant Management or Business Administration

Job description

Overview: Join the PARLOUR family as a General Manager, where you'll be a driving force in bringing our mission to life and upholding our core values. At PARLOUR, we celebrate the power of people, continuous learning, empowerment, recognition, and an unwavering commitment to excellence. As a General Manager, you'll be instrumental in delivering exceptional dining experiences centered around locally crafted pizza and pints.

Responsibilities:

Operational Leadership:

• Oversee day-to-day restaurant operations, ensuring strict compliance with PARLOUR standards.
• Coordinate Front of the House and Back of the House operations seamlessly.
• Deliver superior service, maximizing customer satisfaction while upholding franchise protocols.

Team Development and Collaboration:

• Recruit, train, and lead a high-performing team that embodies the PARLOUR spirit.
• Cultivate a positive team culture based on our core values: People, Empowerment, Recognition, and Open Communication. Inspire collaboration and development through effective leadership.
• Conduct regular staff meetings and training sessions to elevate team performance.
• Collaborate seamlessly with kitchen and front-of-house staff to create a harmonious dining experience.

Customer Satisfaction:

• Ensure a memorable and positive dining experience for guests by embodying the PARLOUR hospitality standards.
• Address customer feedback promptly and constructively, demonstrating our commitment to improvement.
• Engage with customers to build rapport, loyalty, and a sense of PARLOUR community.

Financial Management and Operations:

• Control operational costs and identify measures to cut waste, aligning with PARLOUR directives.
• Create detailed reports on revenues and expenses, adhering to PARLOUR's high reporting standards.
• Enforce standards and service levels to increase sales and minimize costs while staying true to PARLOUR values.

Quality Control and Safety:

• Regularly review product quality and explore partnerships with new vendors within the PARLOUR-approved network.
• Estimate future needs for goods, utensils, and cleaning products, ensuring compliance with PARLOUR standards.
• Ensure compliance with sanitation and safety regulations to uphold PARLOUR's commitment to excellence.

Administration and Reporting:

• Organize and supervise shifts, following PARLOUR's scheduling and operational protocols.
• Appraise staff performance and provide constructive feedback, in alignment with PARLOUR performance evaluation procedures.
• Train employees on proper customer service practices, instilling the essence of PARLOUR hospitality.
• Create and maintain detailed reports on revenues, expenses, and operational metrics, meeting PARLOUR reporting requirements.

Compliance:

• Adhere to and enforce policies and procedures outlined by PARLOUR, ensuring consistent branding and operational standards.
• Collaborate with franchise headquarters on new initiatives, staying connected with the evolving PARLOUR vision.
• Facilitate communication between the local franchise and the broader network, contributing to the shared success of the PARLOUR family.

Requirements:

• Bachelor's or Associates degree in Hotel/Restaurant Management, Business Administration, or a related discipline
• Minimum of 5 years of progressive restaurant management experience
• Serve Safe certified.
• Proficient in organizing shifts, appraising staff, and creating detailed reports.
• Knowledge of effective marketing strategies and local brand promotion.
• Experience in maintaining product quality, ensuring compliance, and enforcing high standards.
• Established success in overseeing daily operations, financial management, and achieving performance targets.
• Proven ability to recruit, train, and lead high-performing teams.
• Track record of ensuring exceptional guest experiences and efficiently handling complaints.
• Competitive salary and bonus program
• Meal discounts during shifts and off-duty
• Core group insurance coverage such as medical, dental, vision and life
• Compensation for holidays, paid time off for vacations, and sick leave benefits

Location - KY - Richmond - KY - 241 Eastern Bypass