Host - PARLOUR Pizza + Pints

Bethyl Laboratories, Inc; Richmond (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee meal discounts

Insurance benefits (full-time)

Retirement plan

Paid time off

Job summary

PARLOUR in Richmond, KY is seeking a Host/Hostess to create an exceptional dining experience. You will warmly greet guests, manage reservations and waiting lists, and escort guests to tables while presenting menus and utensils. The role supports efficient carry-out orders and collaborates with kitchen and service staff to ensure guest satisfaction.

This position offers both full-time and part-time options. Applicants should have strong communication, be capable under pressure, and maintain

Qualifications

• Customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to stay composed in fast-paced environments.
• Strong organizational skills and attention to detail.
• Familiarity with POS and reservation systems a plus.

Responsibilities

• Greet guests warmly and seat them at assigned tables.
• Manage reservations, walk-ins, and waiting lists.
• Escort guests, present menus, and deliver silverware.
• Provide accurate wait times and communicate table availability.
• Handle carry-out orders and coordinate with kitchen and service staff.
• Process payments accurately and issue receipts.
• Maintain the lobby area clean and organized.

Skills

Customer service

Communication skills

Composure under pressure

Organization & detail

POS & reservations awareness

Tools

POS systems

Reservation systems

Job description

Overview:

As a Host/Hostess at PARLOUR, you play a crucial role in crafting an exceptional dining experience for our valued guests. Whether you seek a full-time or part-time position, if you are passionate about hospitality and thrive on creating positive guest interactions, we welcome you to join our team.

Responsibilities:

Greeting and Seating Guests:

• Extend a warm and friendly welcome to guests.
• Efficiently manage reservations, walk-ins, and waiting lists.
• Escort guests to their tables, present menus, and deliver silverware.

Communication:

• Communicate effectively with guests and team members.
• Provide accurate wait time estimates and keep guests informed about table availability.

Customer Service:

• Address guest inquiries and concerns with professionalism and courtesy.
• Assist with special requests, ensuring personalized and satisfying experiences.
• Collaborate seamlessly with kitchen and serving staff to elevate the overall guest experience.
• Efficiently manage and process carry-out orders.
• Collaborate with the kitchen and service staff to ensure accurate and timely carry-out order fulfillment.

Maintaining Lobby Area:

• Keep the lobby area clean, organized, and visually appealing.

Payment Processing:

• Handle payment transactions accurately and securely.
• Provide change and receipts as required.

Qualifications:

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to remain composed in high-pressure situations.
• Strong organizational skills and attention to detail.
• Familiarity with point-of-sale (POS) and reservation systems is a plus.

Physical Requirements:

• Ability to stand for extended periods.
• Lift and carry up to 25 pounds.
• Comfortable working in a fast-paced environment.
• Competitive hourly wage.
• Employee discounts on meals.
• Opportunities for career advancement within the company.
  • Full-time positions include insurance benefits, retirement plan, and paid time off.

Location - KY - Richmond - KY - 241 Eastern Bypass