General Manager| Little Mama's Italian

Little-Mama; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Little Mama’s Italian in Charlotte is seeking a seasoned General Manager to oversee operations, drive financial performance, and deliver warm hospitality. You will lead a diverse team, execute growth strategies, and ensure adherence to brand standards and health regulations.

The role requires a hands-on leader with 5+ years in upscale, high-volume restaurants, budget and forecasting expertise, and strong vendor relationships. Evening/weekend availability is expected.

Qualifications

• 5+ years of leadership experience in restaurant operations.
• Deep understanding of restaurant financials including P&L management, budgeting, and forecasting.
• Knowledge of Mecklenburg County health and sanitation standards.
• Mentoring and developing your team with a guest-first mindset.

Responsibilities

• Lead and inspire a team of managers and hourly employees, creating a collaborative and service-driven culture.
• Execute strategies to grow revenue, increase profitability, and elevate the guest experience.
• Ensure consistent execution of company policies, brand standards, and compliance with local and federal regulations.
• Manage budgets, forecasts, and cost control efforts to meet or exceed financial targets.
• Oversee staffing needs including hiring, onboarding, training, and performance management.
• Maintain high standards of cleanliness, food safety, and restaurant maintenance.
• Foster strong relationships with local vendors, suppliers, and community organizations.
• Handle guest feedback with care and professionalism, always aiming to exceed expectations.

Skills

Leadership

P&L management

Budgeting

Forecasting

Vendor relations

MS Office

ServSafe Certification

Tools

Restaurant management systems

Job description

General Manager | Little Mama’s Italian

At Little Mama’s Italian, we honor the traditions of old-world Italian cooking with a fresh, modern twist. As General Manager, you'll lead a passionate team in delivering warm hospitality, authentic food, and memorable guest experiences. You’ll oversee all aspects of daily operations, drive financial performance, and ensure that every guest feels like part of the family. With a third location underway, we are looking for a seasoned General Manager to join our team!

Key Responsibilities:

Lead and inspire a team of managers and hourly employees, creating a collaborative and service-driven culture.

Execute strategies to grow revenue, increase profitability, and elevate the guest experience.

Ensure consistent execution of company policies, brand standards, and compliance with local and federal regulations.

Manage budgets, forecasts, and cost control efforts to meet or exceed financial targets.

Oversee staffing needs including hiring, onboarding, training, and performance management.

Maintain high standards of cleanliness, food safety, and restaurant maintenance.

Foster strong relationships with local vendors, suppliers, and community organizations.

Handle guest feedback with care and professionalism, always aiming to exceed expectations.

Qualifications & Requirements:

Minimum 5 years of leadership experience in the restaurant industry, ideally in upscale, full-service, high-volume environments.

Deep understanding of restaurant financials including P&L management, budgeting, and forecasting.

Knowledge of Mecklenburg County health and sanitation standards.

Strong leadership and interpersonal skills, with a passion for mentoring and developing your team.

A hands-on, guest-first mindset with the ability to think strategically and make sound decisions under pressure.

Proficient in Microsoft Office Suite and restaurant management systems.

Availability to work evenings, weekends, and holidays.

Physical ability to bend, stoop, and lift up to 25 lbs.

ServSafe Certification preferred.

Why Work at Little Mama’s Italian?

We’re more than just a restaurant — we’re a celebration of family, tradition, and unforgettable meals. Join a team that values quality, culture, and the guest experience above all else. As General Manager, you’ll help shape the future of one of Charlotte’s favorite dining destinations and be part of the FS Food Group legacy of excellence.

Little Mama's Locations:

Little Mama's Southpark | 4521 Sharon Rd Suite 175, Charlotte, NC

Little Mama's Rea Farms | 9825 Sandy Rock Pl Unit 1A, Charlotte, NC

Little Mama's Cornelius | 9623 Bailey Road Suite 100, Cornelius, NC

Little Mama’s Italian Kitchen is inspired by the old classic Italian restaurants in New England from the 60s and 70s. Really well done classics, without pretense. A stiff cocktail and a bowl of fresh pasta or a knob of just-made mozzarella are the simple but elegant menu items to look out for here. But the broiled steak will bowl you over too.