General Manager| Little Mama's Italian

Midwood Smokehouse; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Little Mama’s Italian in Charlotte, NC is seeking a General Manager to lead a frontline team and drive guest experiences while safeguarding financial performance.

You’ll oversee daily operations across staffing, training, and compliance with health standards, ensuring top hospitality and quality. This role supports a growing concept with multiple locations in the Charlotte area.

Qualifications

• Minimum 5 years of leadership experience in upscale, full-service, high-volume environments.
• Deep understanding of P&L management, budgeting, and forecasting.
• Knowledge of Mecklenburg County health and sanitation standards.
• Strong leadership and interpersonal skills with a passion for mentoring your team.

Responsibilities

• Lead and inspire a team of managers and hourly employees, creating a collaborative service-driven culture.
• Execute strategies to grow revenue, increase profitability, and elevate the guest experience.
• Ensure consistent execution of company policies, brand standards, and compliance with local and federal regulations.
• Manage budgets, forecasts, and cost control to meet or exceed financial targets.
• Oversee staffing needs including hiring, onboarding, training, and performance management.
• Maintain high standards of cleanliness, food safety, and restaurant maintenance.
• Foster relationships with local vendors, suppliers, and community organizations.
• Handle guest feedback with care and professionalism, aiming to exceed expectations.

Skills

Leadership

Financial acumen

Strategic thinking

Mentoring

Guest focus

Tools

Restaurant management systems

Microsoft Office Suite

Job description

General Manager | Little Mama’s Italian

At Little Mama’s Italian, we honor the traditions of old-world Italian cooking with a fresh, modern twist. As General Manager, you'll lead a passionate team in delivering warm hospitality, authentic food, and memorable guest experiences. You’ll oversee all aspects of daily operations, drive financial performance, and ensure that every guest feels like part of the family. With a third location underway, we are looking for a seasoned General Manager to join our team!

Key Responsibilities:

• Lead and inspire a team of managers and hourly employees, creating a collaborative and service-driven culture.
• Execute strategies to grow revenue, increase profitability, and elevate the guest experience.
• Ensure consistent execution of company policies, brand standards, and compliance with local and federal regulations.
• Manage budgets, forecasts, and cost control efforts to meet or exceed financial targets.
• Oversee staffing needs including hiring, onboarding, training, and performance management.
• Maintain high standards of cleanliness, food safety, and restaurant maintenance.
• Foster strong relationships with local vendors, suppliers, and community organizations.
• Handle guest feedback with care and professionalism, always aiming to exceed expectations.

Qualifications & Requirements:

• Minimum 5 years of leadership experience in the restaurant industry, ideally in upscale, full-service, high-volume environments.
• Deep understanding of restaurant financials including P&L management, budgeting, and forecasting.
• Knowledge of Mecklenburg County health and sanitation standards.
• Strong leadership and interpersonal skills, with a passion for mentoring and developing your team.
• A hands-on, guest-first mindset with the ability to think strategically and make sound decisions under pressure.
• Proficient in Microsoft Office Suite and restaurant management systems.
• Availability to work evenings, weekends, and holidays.
• Physical ability to bend, stoop, and lift up to 25 lbs.
• ServSafe Certification preferred.

Why Work at Little Mama’s Italian?

We’re more than just a restaurant — we’re a celebration of family, tradition, and unforgettable meals. Join a team that values quality, culture, and the guest experience above all else. As General Manager, you’ll help shape the future of one of Charlotte’s favorite dining destinations and be part of the FS Food Group legacy of excellence.

Little Mama's Locations:

Little Mama's Southpark | 4521 Sharon Rd Suite 175, Charlotte, NC

Little Mama's Rea Farms | 9825 Sandy Rock Pl Unit 1A, Charlotte, NC

Little Mama's Cornelius | 9623 Bailey Road Suite 100, Cornelius, NC

Little Mama’s Italian Kitchen is inspired by the old classic Italian restaurants in New England from the 60s and 70s. Really well done classics, without pretense. A stiff cocktail and a bowl of fresh pasta or a knob of just-made mozzarella are the simple but elegant menu items to look out for here. But the broiled steak will bowl you over too.