General Manager - Lead Teams, Elevate Guest Experience

Postino; Westminster (CO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical with company contribution

Vision and Dental Insurance

Vacation

We pay sick time in accordance with CO

401K with company match

Flexible Spending and Dependent Care

Teledoc Services for all team members

Long Term Disability, Life Insurance,

AD&D

Paid Parental Leave

Meal Discounts and Perks

Thanksgiving and Christmas off

Mental Wellness and Life Event Mgmt

Fitness Program Discount

Opportunities to give feedback

Company appreciation events and awards

Anniversary recognition and rewards

Job summary

Postino in Westminster, CO seeks a General Manager to drive guest experiences and store profitability. You will lead store leadership teams, manage performance, and uphold brand standards across all operations.

Successful candidates will have 1 year GM experience (or 3–5 years in management), a hospitality/business degree, and ServSafe/alcohol certifications. This role offers a full-time, on-site position with comprehensive benefits.

Qualifications

• 1 year of full-service restaurant General Manager experience or 3–5 years of service industry management experience.
• Bachelor's or Associate's degree in Hospitality, Management, or Business preferred.
• Servsafe and Responsible Alcohol Service Certifications are required

Responsibilities

• Coach, develop, and engineer high-performing store leadership teams.
• Attract, retain, and grow talent across all levels, conducting performance reviews and assessing hourly team potential.
• Foster engagement through open communication, cultural alignment, recognition, and team-building initiatives.
• Lead effective store communication and ensure smooth adoption of change initiatives.
• Uphold and coach teams to consistently deliver an exceptional guest experience.
• Drive operational excellence by holding teams accountable to brand standards, systems, and execution.
• Strategically identify and resolve store-specific challenges through cross-functional partnerships.
• Own full P&L accountability - analyze results, build action plans, and drive sustained profitability.
• Utilize scorecards and business insights to identify trends, opportunities, and improve performance.
• Collaborate with ADs and the Lab to address local store needs and optimize operations.
• Promote the brand through local marketing, community presence, and targeted partnerships.

Skills

Coaching and development

Talent management

Performance reviews

Change management

Guest experience

Operational excellence

Cross-functional partnerships

P&L accountability

Data-driven decision making

Store communications

Local marketing

Education

Bachelor's or Associate's degree in Hospitality, Management, or Business

Job description

Postino in Westminster, CO seeks a General Manager to drive guest experiences and store profitability. You will lead store leadership teams, manage performance, and uphold brand standards across all operations.

Successful candidates will have 1 year GM experience (or 3–5 years in management), a hospitality/business degree, and ServSafe/alcohol certifications. This role offers a full-time, on-site position with comprehensive benefits.