General Manager: Lead Team & Drive Guest Experience

El Pollo Loco, Inc.; Torrance (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay and quarterly bonuses

No overnight hours

Free meals during your shift

Employee discount on food

Tuition reimbursement

Medical + Dental + Vision Insurance +F

Flexible Spending Account

Paid vacation

Paid sick time

401(K) Plan with match and immediate v

Employee Assistance Program

Life Insurance, Long Term Disability

Discounts on theme parks, movie t...

Job summary

El Pollo Loco is seeking a General Manager to lead a diverse team and oversee daily restaurant operations across opening, mid-day, and closing shifts. You will coach Assistant Managers, Shift Leaders, and Crew members while delivering exceptional guest experiences and maintaining safety, quality, and cost controls.

The role offers strong advancement potential, competitive pay with bonuses, and comprehensive benefits including medical, dental, vision, 401(k) with match, meal discounts, and paid

Qualifications

• Must be EPL Assistant Manager or have the equivalent of 3+ years of management experience, preferably in a restaurant environment.
• High school diploma or GED preferred; college education desired.
• Excellent written and verbal English communication, second language a plus.
• Familiarity with Point-Of-Sale systems is desired.
• Must obtain Serve Safe Certification

Responsibilities

• Manages, coaches, recognizes performance, directs activities and establishes priorities for Assistant Managers, Shift Leaders, and Crew members for efficient and effective restaurant operations.
• Measuring, creating and ensuring exceptional guest experiences
• Coordinating and implementing new product introductions and procedures in the restaurant
• Ensuring execution and compliance with all security, food safety, quality, and cleanliness standards
• Maintaining cost controls and meeting the sales/profit goals
• Administering all in-restaurant records and procedures including payroll, inventories, security and employee personnel files
• Leading restaurant management team in recruitment, selection, hiring, retention, employee relations and corrective action
• Ensuring a respectful and diverse workplace exists in the restaurant

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Conflict resolution

Basic math

Computer skills

Education

High school diploma or GED

College education desired

Tools

Point-Of-Sale systems

Job description

El Pollo Loco is seeking a General Manager to lead a diverse team and oversee daily restaurant operations across opening, mid-day, and closing shifts. You will coach Assistant Managers, Shift Leaders, and Crew members while delivering exceptional guest experiences and maintaining safety, quality, and cost controls.

The role offers strong advancement potential, competitive pay with bonuses, and comprehensive benefits including medical, dental, vision, 401(k) with match, meal discounts, and paid