General Manager — Lead People & Hospitality

Capstone Group; Kingsport (TN); On-site; USD 46,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Vision insurance

401(k)

Team member discounts

Free meals while working

Family discounts

Paid vacation

Tuition reimbursement

Job summary

Capstone Restaurant Group in Kingsport, TN is seeking a General Manager to oversee restaurant operations and lead a team focused on hospitality, people, and integrity. The GM reports to the District Manager and supervises assistant managers, shift leaders, and team members.

The role emphasizes budgeting, P&L oversight, staff development, and ensuring operational excellence within business hours. Capstone offers a comprehensive benefits package and opportunities for advancement.

Qualifications

• 3-5 years management experience in a quick service/fast food dining concept.
• Financial/analytical aptitude including planning, budgeting, scheduling, and P&L management.

Responsibilities

• Recruit and hire staff, as well as maintain a bench for future growth.
• Ensure all marketing plans are executed, including proper installation of POP and menu board elements.
• Ensure restaurant is staffed properly and Team Members are properly trained to do their jobs through effective use of training programs.
• Ensure the restaurant is open and fully operational during Business Hours as defined by the District Manager, Regional Director of Operations, and Operating Partner.
• Provide leadership by creating excitement, enthusiasm, a positive mental attitude, and commitment to company objectives.
• Ensure that correct inventory levels and all equipment is maintained in excellent condition through the use of approved vendors.
• Set an example by maintaining an excellent working knowledge and high level of proficiency in the performance of all phases of restaurant operations and technology.
• Supervise in accordance with established performance and operating policies as set out in the operations standards manual.
• Work with, develop, and motivate, Assistant Managers, Shift Leaders, and Team Members to perform up to their highest possible level of ability.
• Review preliminary P/L’s and forward all questions to your District Manager.
• Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.

Job description

Capstone Restaurant Group in Kingsport, TN is seeking a General Manager to oversee restaurant operations and lead a team focused on hospitality, people, and integrity. The GM reports to the District Manager and supervises assistant managers, shift leaders, and team members.

The role emphasizes budgeting, P&L oversight, staff development, and ensuring operational excellence within business hours. Capstone offers a comprehensive benefits package and opportunities for advancement.