General Manager: Lead Ops & Guest Experience

Museum of Illusions; New York (NY); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Insurance package

401k match

Paid vacation

Job summary

Museum of Illusions in New York is seeking an experienced Operations Manager to lead a ~15-person team, hire and train staff, and cultivate a high-performance culture. You will oversee all business functions, support revenue growth, and contribute to profitability.

You will execute local marketing events, act as a spokesperson to the community, ensure compliance, and report on performance to stakeholders. Weekend/holiday schedule is required.

Qualifications

• 2+ years in business administration, operations, or management roles desired.
• Experience in a leadership role required.
• Ability to lead a team.
• Experience in budgeting and P&L responsibility.
• Exceptional communication and interpersonal skills.
• Ability to cultivate long-term relationships with partners and community.
• Experience in hospitality and/or entertainment industry preferred.
• Enthusiastic with a go-getter attitude.
• Proactive, organized, accountable, trustworthy.
• Schedule requires weekend and holiday work.

Responsibilities

• Lead the museum team (~15 people) and hire/train as needed.
• Establish and nurture a high-performance culture within the team.
• Oversee all business functions to ensure stable operations and profitability.
• Execute marketing and sales events with the sales/marketing teams.
• Act as spokesperson to the community and media, building relationships with local organizations and clients.
• Supervise day-to-day operations, ensuring smooth workflow and efficient processes.
• Maintain high standards of product, services, and customer experience.
• Collaborate with other Museum of Illusions locations to share best practices.
• Ensure compliance with regulations and keep stakeholders informed with regular reports.
• Attend local community events and meetings to promote Museum of Illusions.

Skills

Leadership

Budgeting & P&L

Communication

Relationship building

Hospitality/Entertainment

Organizational / Proactive

Job description

Museum of Illusions in New York is seeking an experienced Operations Manager to lead a ~15-person team, hire and train staff, and cultivate a high-performance culture. You will oversee all business functions, support revenue growth, and contribute to profitability.

You will execute local marketing events, act as a spokesperson to the community, ensure compliance, and report on performance to stakeholders. Weekend/holiday schedule is required.