General Manager

Museum of Illusions; New York (NY); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Insurance package

401k match

Paid vacation

Job summary

Museum of Illusions in New York is seeking an experienced Operations Manager to lead a ~15-person team, hire and train staff, and cultivate a high-performance culture. You will oversee all business functions, support revenue growth, and contribute to profitability.

You will execute local marketing events, act as a spokesperson to the community, ensure compliance, and report on performance to stakeholders. Weekend/holiday schedule is required.

Qualifications

• 2+ years in business administration, operations, or management roles desired.
• Experience in a leadership role required.
• Ability to lead a team.
• Experience in budgeting and P&L responsibility.
• Exceptional communication and interpersonal skills.
• Ability to cultivate long-term relationships with partners and community.
• Experience in hospitality and/or entertainment industry preferred.
• Enthusiastic with a go-getter attitude.
• Proactive, organized, accountable, trustworthy.
• Schedule requires weekend and holiday work.

Responsibilities

• Lead the museum team (~15 people) and hire/train as needed.
• Establish and nurture a high-performance culture within the team.
• Oversee all business functions to ensure stable operations and profitability.
• Execute marketing and sales events with the sales/marketing teams.
• Act as spokesperson to the community and media, building relationships with local organizations and clients.
• Supervise day-to-day operations, ensuring smooth workflow and efficient processes.
• Maintain high standards of product, services, and customer experience.
• Collaborate with other Museum of Illusions locations to share best practices.
• Ensure compliance with regulations and keep stakeholders informed with regular reports.
• Attend local community events and meetings to promote Museum of Illusions.

Skills

Leadership

Budgeting & P&L

Communication

Relationship building

Hospitality/Entertainment

Organizational / Proactive

Job description

Museum of Illusions is a globally recognized immersive attractions brand bringing mind-bending optical illnesses, interactive installations, and playful educational exhibits to guests of all ages. With locations across the world, we create unforgettable moments that spark curiosity, laughter, and wonder. Our team is passionate about delivering seamless, guest-first experiences from the moment a ticket is purchased to the final exhibit walked through.

What You Will Do

• Willingness to perform the most effective role.
• Lead the museum team (~15 people). Hire and train as needed. Establish and nurture a high-performance culture within the museum team.
• Support the success of Museum of Illusions: managing all business functions, ensuring stable operations and contributing to revenue growth and profitability.
• Execute marketing and sales events under the direction of the sales and marketing teams.
• Act as Museum of Illusions’ spokesperson to the community and media, forging relationships with local organizations, educational institutions, and business clients.
• Supervise the day-to-day operation of the museum in line with Museum of Illusions company policies and procedures, ensuring smooth workflow, and optimizing processes for maximum efficiency.
• Maintain a high standard of product, services, and customer experience, ensuring visitor satisfaction and engagement.
• Collaborate with other Museums of Illusions to share best practices and develop new customer experience concepts.
• Ensure the museum operates in compliance with all relevant regulations and laws.
• Keep stakeholders informed about the company's performance through regular reports.
• Regularly attend local community events, business meetings, and networking events to promote Museum of Illusions.
• Act as a brand ambassador for Museum of Illusions in all interactions, effectively communicating the museum’s mission, values and unique offerings.

What We Are Looking For

• 2+ years of experience in business administration, operations, or management roles highly desired.
• Experience in a leadership role required.
• Ability to lead a team.
• Experience in budgeting and P&L responsibility.
• Exceptional communication and interpersonal skills.
• Ability to cultivate long term relationships with partners and the community.
• Experience in hospitality and/or entertainment industry is preferred.
• Enthusiastic with a go-getter/can-do attitude.
• Proactive, organized, accountable, trustworthy.
• Schedule requires weekend and holiday work.

Physical Requirements/Demands

• Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment.
• Must be able to ascend/descend flights of stairs.
• Must be able to bend, stoop, kneel, crawl, crouch, and squat.
• Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, and sexes.
• Must be able to lift 25 lbs.
• Must be able to work both indoors and outdoors.
• Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations.

Perks and Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Flexible Spending and Commuter Benefit Accounts!
• 401k Retirement Plan with immediate company match!
• 20 days paid vacation annually!

Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.