Experiential Operations Leader

ASM Global; United States; On-site; USD 67,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k) plan

Job summary

LEGENDS GLOBAL in New York City is seeking an Operations Manager to lead daily operations across assigned departments, ensuring exceptional guest experiences while upholding standards, payroll accuracy, and policy compliance.

You will supervise frontline teams, optimize staffing, and partner with venue leadership to drive efficiency, safety, and service excellence in a fast-paced, on-site environment at One World Observatory.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Operations Management, or related field preferred.
• Minimum three (3) years of operations management, hospitality, attractions, entertainment, retail, food and beverage, or related leadership experience required.
• Experience with labor planning, payroll administration, operational reporting, and point-of-sale systems preferred.

Responsibilities

• Oversee daily operation of assigned departments and service areas to ensure efficient, safe operations.
• Develop and manage staffing plans, schedules, and labor resources to support needs while maintaining payroll accuracy and labor cost controls.
• Maintain service, quality, and operational standards through regular inspections, audits, and evaluation of departmental performance.

Skills

Leadership

Communication

Time management

Analytical thinking

Guest service

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Tools

Microsoft Office

POS systems

Scheduling software

Operational reporting tools

Job description

LEGENDS GLOBAL in New York City is seeking an Operations Manager to lead daily operations across assigned departments, ensuring exceptional guest experiences while upholding standards, payroll accuracy, and policy compliance.

You will supervise frontline teams, optimize staffing, and partner with venue leadership to drive efficiency, safety, and service excellence in a fast-paced, on-site environment at One World Observatory.