General Manager: Lead Operations & Customer Delight

Andy's Frozen Custard; Joplin (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

The General Manager at Andy’s Frozen Custard leads daily store operations, modeling our standards of excellence and owning store success across Custard, Crew, and Customers.

Candidates must have at least 2 years of management experience in quick service, with a proven ability to train staff, manage inventory and ensure top customer service. A demanding but rewarding role for driven leaders.

Qualifications

• Minimum 2 years of proven management experience in quick service.
• Ability to train and coach crew to meet performance goals.
• Strong customer service orientation and leadership presence.
• Experience managing inventory, scheduling, and cash handling.

Responsibilities

• Direct daily store operations and ensure adherence to company standards.
• Recruit, train, and coach staff to maintain a high-performance culture.
• Monitor quality, safety, and sanitation across shifts.
• Manage vendor relationships and store communications.
• Forecast labor and schedule to meet customer demand while controlling costs.

Skills

Store operations management

Staff training

Customer service leadership

Cash handling

Shift scheduling

Tools

POS system

Job description

The General Manager at Andy’s Frozen Custard leads daily store operations, modeling our standards of excellence and owning store success across Custard, Crew, and Customers.

Candidates must have at least 2 years of management experience in quick service, with a proven ability to train staff, manage inventory and ensure top customer service. A demanding but rewarding role for driven leaders.