General Manager - Lead Guest Experience & Growth

Traditions Hospitality Group; Thackerville (OK); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Paid Time Off

Referral bonuses

Job summary

Traditions Hospitality Group is seeking a General Manager to oversee all aspects of operations at our WinStar-area location. You will lead multiple departments, drive profitability, and champion guest experiences while modeling excellence for your team.

Responsibilities include strategic planning, staffing and development, KPI monitoring, and ensuring compliance with gaming and business licenses. A dynamic, guest‑focused leader is essential.

Qualifications

• Must be at least 21 years of age.
• Must be able to pass a background check.
• Must be able to obtain a Gaming license.
• Must be able to obtain an ABLE license.
• Minimum of 2 years of experience in management, preferably in a related field, demonstrating leadership and operational skills.
• Flexibility to work nights, weekends, and holidays.
• Maintain a professional appearance at all times by adhering to the establishment's dress code standards.
• Stand and walk for extended periods.

Responsibilities

• Provide leadership and direction to all departments, including operations, finance, human resources, and guest services.
• Develop and implement strategic plans to achieve business objectives, including revenue growth and cost control measures.
• Foster a culture of exceptional guest service, employee engagement, and operational efficiency.
• Oversee hiring, training, and development initiatives to cultivate a high-performing team.
• Monitor and analyze key performance indicators, operational reports, and financial results to identify improvement opportunities and support data-driven decision making.
• Address guest concerns, service failures, and operational challenges in a timely and professional manner to protect the guest experience and brand reputation.

Skills

Leadership

People management

Operational skills

Flexibility

Job description

Traditions Hospitality Group is seeking a General Manager to oversee all aspects of operations at our WinStar-area location. You will lead multiple departments, drive profitability, and champion guest experiences while modeling excellence for your team.

Responsibilities include strategic planning, staffing and development, KPI monitoring, and ensuring compliance with gaming and business licenses. A dynamic, guest‑focused leader is essential.