General Manager – Lead Growth & Service Excellence

Friend Equipment Inc; The Colony (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Friend Equipment Inc. in the Dallas/Fort Worth area is seeking a hands-on General Manager to lead a respected family-owned service business.

You will strengthen the team, sharpen operations, and guide the company into its next growth chapter, with direct ownership collaboration and visible, impact-driven decisions. This role focuses on optimizing field service, installation, maintenance, and customer relationships while building scalable processes, improving communication, accountability, and

Qualifications

• 5+ years of leadership in operations, service, or related fields.
• Strong people management, accountability, and communication skills.
• Experience in scheduling, budgeting, and vendor management.
• Practical, problem-solving mindset with focus on family-owned growth.
• Mechanical, hydraulic, electrical, or industrial equipment experience preferred.

Responsibilities

• Lead daily service, installation, maintenance, rebuild, and repair operations.
• Oversee scheduling, emergency responses, and customer communication.
• Direct a small team of technicians, installers, and support staff.
• Manage fleet, tools, inventory, vendors, and shop resources.
• Develop preventative maintenance programs and repeat service opportunities.
• Track performance, control costs, and forecast budgets.
• Uphold safety culture and drive process improvements.

Job description

Friend Equipment Inc. in the Dallas/Fort Worth area is seeking a hands-on General Manager to lead a respected family-owned service business.

You will strengthen the team, sharpen operations, and guide the company into its next growth chapter, with direct ownership collaboration and visible, impact-driven decisions. This role focuses on optimizing field service, installation, maintenance, and customer relationships while building scalable processes, improving communication, accountability, and