General Manager I

Service Experts; Salem (VA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) matching

Health, dental, vision insurance

Life insurance

Disability insurance

Training and career development

Company holidays

Job summary

Service Experts Heating & Air Conditioning seeks a General Manager to direct the service center, providing leadership to all personnel and processes. The role requires overseeing profitability, payroll accuracy, and safety compliance at the Salem, VA location.

The GM will lead sales initiatives, ensure excellent customer communications, and develop employees, with a focus on driving service quality and operational efficiency at the center.

Qualifications

• BS or BA Degree in Business Administration or Operations preferred.
• 5+ Years of experience in HVAC, Security, Pest Control, or similar customer service focused industries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

Responsibilities

• Analyze the operating statement for the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinants of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
• Ensure effective customer communications.
• Profile customer marketing base and future customer niches and maintain customer files.
• Develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Skills

Leadership

Customer service oriented

5+ years experience in HVAC/related

Education

BS or BA Degree in Business Administration or Operations preferred

Tools

Databases, spreadsheets, word processing, internet

Job description

Welcome!

The General Manager directs and coordinates the total activities of the service center and provides Leadership to all personnel and processes of the center.

Location Address

1250 Intervale Dr, Salem, VA 24153

Pay

Salary + Bonus Opportunity

Responsibilities

• Analyze the operating statement for both the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinates of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.
• Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.
• Develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Qualifications

• BS or BA Degree in Business Administration or Operations preferred
• 5+ Years of experience in the HVAC,Security, Pest Control, or similarcustomer service focusedindustries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Minimum Experience: 5+ years

Minimum Education: Bachelor's Degree preferred

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]