General Manager I

Service Experts; Bluffton (SC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Paid time off & holidays

Medical/Dental/Vision insurance

401(k) with company match

Life Insurance

Job summary

Service Experts is seeking a General Manager I to oversee the Field Management department, aligning short to mid-term goals with company strategy. You will report to a director and lead a team of managers, supervisors and individual contributors to drive profitability and service excellence.

Key duties include analyzing center and department performance, preparing reports, coordinating payroll, ensuring HR compliance, driving sales growth, and maintaining strong customer communications while

Qualifications

• BS or BA in Business Administration or Operations preferred.
• 5+ years of experience in HVAC, Security, Pest Control, or similar customer-service focused industries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).
• Minimum Experience: 8+ years.
• Minimum Education: Bachelors Degree.

Responsibilities

• Analyze the operating statement for the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinants of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches.
• Support/practice company HR standards and provide counsel and discipline as needed.
• Develop employees and seek promotional opportunities company-wide.
• Utilize established Vendor Programs when appropriate.
• Adhere to government safety guidelines and ensure proper procedures for accidents, fire, and emergencies.

Skills

Customer service orientation

Leadership

Analytical thinking

Computer skills

Education

Bachelor's degree in Business Administration or Operations

Bachelor's Degree

Tools

Databases

Spreadsheets

Word processing

Internet

Job description

Welcome!The General Manager I is responsible for ensuring the completion of short to mid-term goals and objectives of the Field Management department. Typically reports to a director; manages the work efforts of managers/supervisors/individual contributors.

Key Responsibilities

• Analyze the operating statement for both the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinates of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.
• Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.
• Develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Desired Skills & Qualifications

• BS or BA Degree in Business Administration or Operations preferred
• 5+ Years of experience in the HVAC, Security, Pest Control, or similarcustomer service focused industries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).
• Minimum Experience: 8+ years
• Minimum Education: Bachelor's Degree

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

Benefits

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]