General Manager I

Service Experts Heating & AC LLC; Bluffton (SC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

PTO & Holidays

Medical/Dental/Vision Insurance

401(k) with company match

Life Insurance

Disability insurance

Training opportunities

Career development

Job summary

Service Experts Heating & Air Conditioning is seeking a General Manager I to lead field management and ensure profitability across centers. The role requires strong leadership, HR oversight, and the ability to coach staff while driving sales and customer satisfaction.

Ideal candidates have a Bachelor’s degree and 8+ years in HVAC or related industries, with solid computer skills and a track record of developing employees and improving operations.

Qualifications

• BS/BA in Business Administration or related field.
• 8+ years experience in HVAC or related industries preferred.
• Strong spreadsheet and database skills.

Responsibilities

• Analyze the operating statement and drive actions.
• Prepare GM reports and take appropriate actions.
• Plan/set/achieve sales goals and coach salespeople.
• Ensure payroll accuracy.
• Maintain effective customer communications.
• Provide HR support and performance management.
• Develop employees and promote internal opportunities.

Skills

Leadership

Customer service

Basic computer skills

Education

Bachelor's Degree

Tools

Databases

Spreadsheets

Word processing

Internet

Job description

Welcome! The General Manager I is responsible for ensuring the completion of short to mid-term goals and objectives of the Field Management department. Typically reports to a director; manages the work efforts of managers/supervisors/individual contributors.

Key Responsibilities:

• Analyze the operating statement for both the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinates of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.
• Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.
• Develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Desired Skills & Qualifications:

• BS or BA Degree in Business Administration or Operations preferred
• 5+ Years of experience in the HVAC, Security, Pest Control, or similar customer service focused industries (preferred)
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet)
• Minimum Experience: 8+ years
• Minimum Education: Bachelor's Degree

What Do We Offer You as a Service Experts Employee?

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]

Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.