General Manager II

Service Experts; Lexington (SC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay with incentives

Paid time off & holidays

Medical / Dental / Vision insurance

401(k) with company match

Life insurance

Disability insurance

Supplemental benefit programs

World class training (Experts Univ)

Career development

Job summary

Service Experts Heating & Air Conditioning in Lexington, SC, seeks a General Manager to drive revenue, market growth, and profitability across HVAC, plumbing, and electrical services. You will lead sales operations, execute strategies, and ensure alignment with business objectives while upholding compliance and financial stewardship.

The role requires 8+ years of sales leadership, a Bachelor's degree (MBA preferred), and strong CRM experience (Service Titan).

Qualifications

• Bachelor's degree in Business, Finance, Marketing, or related field; MBA strongly preferred.
• 8+ years of progressive sales leadership experience in home services or consumer-focused field services.
• Proven success managing sales operations with accountability for revenue, margins, and P&L.
• Advanced financial acumen with forecasting, pricing, cost modeling, and budget management.

Responsibilities

• Lead development and execution of sales strategies driving top-line growth.
• Own sales performance: revenue forecasting, pipeline, pricing, margins, and COGS.
• Set and manage targets, KPIs, to drive accountability and productivity.
• Collaborate with field ops, finance, and marketing for customer experience and ROI.

Education

Bachelor's degree

MBA

Tools

Service Titan

Job description

Welcome!Location: 714 S. Lake Drive, Suite 100, Lexington, SC 29072

The General Manager at Service Experts is a strategic, high-impact leadership role accountable for driving revenue, market growth, and profitability across HVAC, Plumbing, and Electrical services. This leader will oversee sales operations, lead the execution of sales strategies, and ensure alignment with business objectives while upholding the highest standards of compliance, ethics, and financial stewardship. You will help shape our sales culture, expand market share, and ensure ethical, profitable growth. This is a career-defining opportunity for a dynamic leader ready to make a lasting impact.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Key Responsibilities:

• Lead the development and execution of sales strategies that drive top-line growth and sustainable profitability across service lines.
• Own sales performance, including revenue forecasting, pipeline health, pricing execution, margin protection, and cost of sales.
• Set and manage performance targets, KPIs, to drive accountability and optimize sales productivity.
• Analyze P&L statements, margin trends, and operational data to influence pricing models and ensure financial discipline.
• Develop and implement programs to increase average ticket size, service bundling, close rates, and lead conversion.
• Foster a high-performance, ethical sales culture through effective coaching, development, and field support.
• Partner with field operations, finance, and marketing to ensure alignment on customer experience, labor costing, and marketing ROI.
• Promote CRM adoption, accurate sales pipeline tracking, and data-driven decision-making across all levels of the team.
• Monitor and address sales-related compliance risks, ensuring adherence to internal policies, regulatory requirements, and ethical sales practices.
• Manage the investigation and resolution of ethical complaints, customer escalations, sales misconduct, or employees' complaints in coordination with HR, Legal, and Compliance.
• Prepare and review compliance reports related to sales practices and ensure corrective actions are implemented when necessary.
• Support talent acquisition, onboarding, and retention of high-performing sales professionals.

Required Qualifications:

• Bachelor's degree in Business, Finance, Marketing, or a related field; MBA strongly preferred.
• 7-10+ years of progressive sales leadership experience in HVAC, home services, or a consumer-focused field services industry.
• Proven success managing sales operations with full accountability for revenue, margins, and P&L performance.
• Advanced financial acumen, with experience in sales forecasting, pricing strategies, cost modeling, and budget management.
• Strong understanding of compliance frameworks, ethical standards, and complaint resolution processes in a regulated or customer-sensitive environment.
• Excellent leadership skills, with the ability to inspire, develop, and retain talent in high-growth, performance-driven settings.
• Proficiency with CRM platforms (e.g., Service Titan), sales performance dashboards, and business intelligence tools.
• Strategic, analytical, and operationally focused with strong executive communication skills.
• Minimum Experience: 8+Years
• Minimum Education: Bachelor's Degree

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]