Manager, Field Operations

Service Experts; Jacksonville (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

PTO and holidays

Medical/Dental/Vision

401(k)

Life Insurance

Disability insurance

Training opportunities

Career development

Job summary

Service Experts in Jacksonville, FL seeks an experienced Operations Manager to troubleshoot HVAC questions, analyze spend trends, and optimize repair and maintenance budgets while maximizing equipment uptime.

Responsibilities include reviewing repair quotes, conducting strategic account reviews, providing technical support, resolving billing issues, and guiding dispatch with technical problem solving.

Qualifications

• Minimum 6+ years proven field experience in commercial HVAC.
• Minimum education: Bachelor's Degree.

Responsibilities

• Review and manage all repair quotes submitted by service providers.
• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide technical support for the department.
• Evaluate & resolve technical issues.
• Provide technical assistance for customers.
• Resolve billing problems of a technical nature.
• Help customer service with technical problems.

Skills

HVAC expertise

Field supervision

Multi-tasking

Independent work

Interpersonal skills

MS Word/Excel

Verbal/written communication

Education

Bachelor's Degree

Tools

MS Office

Job description

Welcome!As Operations Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers.

Key Responsibilities

• Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer
• Conduct strategic account review meetings with clients on total cost of ownership
• Provide technical support for the department
• Evaluate & resolve technical issues
• Provide technical assistance for customers
• Resolve billing problems of a technical nature
• Help customer service (dispatch) with technical problems
• Performs other duties and tasks as assigned
• Regular, reliable attendance

Desired Skills and Qualifications

• Ability to multi-task and prioritize work responsibilities
• Ability to work independently and to instruct others
• Industry specific knowledge of various components associated with HVAC service field
• Minimum of 5 years proven field experience in commercial HVAC
• Minimum of 5 years as an HVAC service manager or adequate field supervisory experience
• Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information
• Must be proficient with computers - including but not limited to Microsoft Word and Excel
• Must communicate effectively verbally and in writing with customers and service technicians

What Do We Offer You as a Service Experts Employee?

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Minimum Experience: 6+ years

Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]