General Manager (HVAC)

Australia-Employment; Wilmington (NC); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) with company match

Paid Time Off

Employee discounts

Company vehicle

Phone

Job summary

Jobot is seeking a seasoned General Manager for residential HVAC services in Wilmington, NC. The role leads daily HVAC operations, finances, and customer service while partnering with senior leadership to drive productivity and profitability. ServiceTitan expertise is essential.

The position oversees budgeting, scheduling, dispatching, invoicing, and reporting, while developing a high-performing team in a fast-paced environment. A strong customer focus and regulatory compliance are required.

Qualifications

• Minimum of 5 years of HVAC service management experience.
• Proven leadership or managerial experience.
• Proficiency with ServiceTitan is required.
• Strong financial management, budgeting, forecasting, and reporting.
• Excellent leadership and team development skills.
• Outstanding customer service and communication.
• Ability to analyze performance metrics and drive improvements.
• Bachelor’s degree in business or related field preferred.

Responsibilities

• Oversee the daily operations of the HVAC service department, ensuring efficiency.
• Develop and implement strategic plans to enhance productivity, customer satisfaction, profitability.
• Manage financial aspects including budgeting, forecasting, reporting.
• Utilize ServiceTitan to manage service schedules, dispatching, invoicing, and customer management.
• Lead, coach, and develop a high-performing service team.
• Ensure compliance with industry regulations and company policies.
• Establish and maintain strong relationships with customers.
• Analyze performance metrics and implement changes to improve service delivery.
• Collaborate with senior leadership to align goals with company strategy.

Skills

Leadership

Customer service

Team management

Communication

Strategic planning

Analytical skills

Problem solving

Budgeting

Education

Bachelor’s degree in Business Administration, Finance, Accounting, or related field

Tools

ServiceTitan

Job description

General Manager (HVAC)

$80000 - $125000 per year | Wilmington, NC | On-site | Permanent

Exciting opportunity in Wilmington for a General Manager of residential HVAC services // Next

A bit about us:

We are seeking a dynamic and experienced General Manager (HVAC/Nexstar) to join our team. In this critical role, you will be responsible for overseeing all aspects of our Residential HVAC service operations, including financial management, customer service, and team development. You will work closely with our senior leadership team to implement strategies that enhance performance, productivity, and profitability. This position requires a strong understanding of the HVAC industry, a background in service management, and proficiency in ServiceTitan software.

Why join us?

• Competitive Salary + Generous Bonus Structure: Annual salary of $80k-$100k (DOE) plus performance bonuses
• Exceptional Benefits Package: Medical, Dental, Vision, and Life Insurance, 401(k) with company match, Paid Time Off, Employee Discounts, and a company vehicle, phone, and gas card.
• Supportive, Service Oriented Culture: Work with a high-energy team driven by integrity and excellence.

Job Details

Responsibilities:

1. 1. Oversee the daily operations of the HVAC service department, ensuring all operations are carried out efficiently and effectively.
2. 2. Develop and implement strategic plans to enhance productivity, customer satisfaction, and profitability.
3. 3. Manage financial aspects of the department, including budgeting, forecasting, and financial reporting.
4. 4. Utilize ServiceTitan software to manage service schedules, dispatching, invoicing, and customer management.
5. 5. Lead, coach, and develop a high-performing service team, promoting a positive and collaborative work environment.
6. 6. Ensure compliance with industry regulations and company policies.
7. 7. Establish and maintain strong relationships with customers, ensuring their needs are met and expectations are exceeded.
8. 8. Analyze performance metrics and implement necessary changes to improve service delivery.
9. 9. Collaborate with senior leadership to align departmental goals with the overall company strategy.

Qualifications:

1. 1. Minimum of 5 years of experience in HVAC service management.
2. 2. Proven experience in a managerial or leadership role.
3. 3. Proficiency in ServiceTitan software is a must.
4. 4. Strong understanding of financial management principles, including budgeting, forecasting, and financial reporting.
5. 5. Excellent leadership and team management skills, with a proven ability to motivate and develop a high-performing team.
6. 6. Exceptional customer service skills, with a commitment to delivering high-quality service.
7. 7. Strong analytical and problem-solving skills, with a proven ability to analyze performance metrics and implement effective solutions.
8. 8. Excellent communication and interpersonal skills, with the ability to establish and maintain strong relationships with both internal and external stakeholders.
9. 9. Knowledge of industry regulations and best practices.
10. 10. Bachelor’s degree in Business Administration, Finance, Accounting, or related field is preferred.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.