General Manager - HVAC

STRM Recruiting; Baltimore (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

STRM Recruiting partners with an HVAC firm in Baltimore to recruit a senior operations leader responsible for profit and loss across the service center. The role focuses on building a high-performing team, enforcing policy, and driving customer satisfaction.

The ideal candidate has a proven track record in rapid-service environments, strong financial acumen, and the ability to implement strategic programs to meet sales goals.

Qualifications

• Minimum 10 years leading teams servicing B2C & B2B markets.
• Minimum 8 years leading a fast-paced service organization and growing a business.
• Bachelor’s degree required; 4 to 6 years related experience, or equivalent; Masters preferred.
• Consistent track record of meeting and exceeding revenue objectives.

Responsibilities

• Assuming full operational responsibility for profit and loss related activities.
• Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction.
• Consistently administering company policies and procedures throughout the service center.
• Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews.
• Preparing business forecasts, budgets, and other reports and monitoring the flow of paperwork.
• Recruiting, selecting, and training all service center employees.
• Conducting financial analysis to identify trends and taking immediate action when needed.
• Optimizing the service center to improve efficiency and task completion.
• Developing programs and executing plans to meet and exceed sales goals.
• Maintaining knowledge of competitors and market innovations.
• Partnering with local management to maintain best practices for safety and sales generation.
• Service center managers should spend at least 5% of their time in the field.
• Manage three or more front line managers indirectly supervising field teams.

Skills

Interpersonal communication

Self-motivation

Cost forecasting

Team building

Safety & workplace environment

Multi-tasking

Analytical skills

Microsoft Office

Education

Bachelor’s degree

Masters degree (preferred)

Tools

Microsoft Office

Job description

We are partnering with one of the best HVAC firms in the Baltimore area!

ESSENTIAL FUNCTIONS:

• Assuming full operational responsibility for profit and loss related activities.
• Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction.
• Consistently administering company policies and procedures throughout the service center.
• Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.
• Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center.
• Recruiting, selecting, and training all service center employees.
• Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.
• Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner.
• Developing new programs and executing established plans to meet and exceed sales goals.
• Maintaining a working knowledge of competitors, developing innovations to maintain market lead, sharing best practices across organization.
• Partnering with local management and personnel to maintain best practices for safety and sales‑generation in the field.
• Service center managers should spend at least 5% of their time in the field to gain a “bottom‑up” perspective.
• Manage three or more front line managers indirectly supervise a field workforce of sales and service teams for both residential and commercial customers.

BASIC QUALIFICATIONS (INCLUDING EDUCATIONAL REQUIREMENTS)

• Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets
• Minimum of 8 years of experience successfully leading a fast‑paced service organization and a proven track record of growing a business.
• Bachelor’s degree required and 4 to 6 years related experience, or equivalent combination of education and experience. Masters degree preferred.
• Consistent track record of meeting and exceeding revenue objectives.

SPECIAL KNOWLEDGE/SKILLS AND/OR ABILITIES:

• Strong interpersonal/communication skills. (Oral and written)
• Ability to self‑start and motivate a group of individuals to act as team towards a common goal.
• Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives.
• Build a team culture by recruiting, motivating and training the staff.
• Review and promote the maintenance of a safe, accident free and healthy work environment.
• Demonstrated proficiency with multi‑tasking alongside time management skills and the ability to prioritize and plan.
• Excellent analytical skills, financial acumen, and attention to detail.
• Computer proficiency. (Microsoft preferred)