General Manager — Hotel Ops & Guest Experience

General Hotels Corporation; Munster (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Incentive Plan

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Telemedicine

Supplemental Life Insurance

401(k) with company match

Earned Wage Access

Employee Assistance Program

Benefit Hub perks

Generous Time Off

Job summary

General Hotels Corporation seeks a General Manager for the Homewood Suites Munster, IN. Lead daily hotel operations, drive revenue, and foster a high-performing team to deliver exceptional guest experiences.

You will oversee budgeting, staffing, and compliance while partnering with departments to ensure smooth, profitable hotel performance. This on-site role requires strategic thinking and strong hospitality leadership.

Qualifications

• Proven leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong financial acumen including budgeting, forecasting, and financial analysis.
• Experience with hotel operations such as front desk, housekeeping, and maintenance.

Responsibilities

• Oversee daily operations of the hotel to ensure smooth functioning.
• Develop and implement strategies to achieve financial targets and profitability.
• Lead and manage hotel staff, including recruitment, training, and evaluations.
• Ensure compliance with health, safety, and legal regulations.
• Monitor guest feedback to maintain high customer satisfaction.
• Coordinate with department heads for communication and collaboration.
• Manage budgets, forecasts, and financial reports.
• Develop relationships with vendors and partners.
• Implement quality assurance to uphold service standards.
• Plan and manage events, conferences, and functions.
• Drive marketing and sales strategies to increase occupancy and revenue.
• Analyze market trends and competitors for opportunities.
• Maintain property upkeep and address maintenance promptly.
• Oversee policies and procedures.
• Foster a positive work environment.

Skills

Leadership

Communication

Team management

Budgeting

Forecasting

Financial analysis

Hotel operations knowledge

Tools

Hotel management software

Job description

General Hotels Corporation seeks a General Manager for the Homewood Suites Munster, IN. Lead daily hotel operations, drive revenue, and foster a high-performing team to deliver exceptional guest experiences.

You will oversee budgeting, staffing, and compliance while partnering with departments to ensure smooth, profitable hotel performance. This on-site role requires strategic thinking and strong hospitality leadership.