General Manager - Hotel Leader: Guest Satisfaction & Revenue

Crestline Hotels & Resorts; Portland (ME); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Crestline Hotels & Resorts is seeking a General Manager for the Aloft by Marriott Portland Downtown Waterfront to lead a high‑performing team and deliver exceptional guest service in a fast-paced select service hotel.

The GM will balance strategic planning with hands-on execution, drive revenue, optimize staff, and build strong relationships with ownership, leadership, and corporate teams while maintaining Crestline's standards.

Qualifikationen

• 2+ years GM experience in a busy select service hotel, or 4+ years as an Assistant General Manager
• Strong computer/office skills; ability to communicate effectively via email and decipher information from spreadsheets/databases
• Experience with hotel information systems and accounting systems pertinent to the brand
• Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)

Aufgaben

• Strong focus on Revenue Index, Flex/Flow, and Guest Satisfaction and the ability to influence these metrics
• Staff Optimization: develop plans for leaders to understand their mission and provide tools for success in 30 days
• Develop relationships with Hotel Ownership, Field/Corporate Staff
• Develop positive relationships with Sales staff including onsite Sales, Regional Director of Sales and corporate Sales & Marketing Leadership

Kenntnisse

Leadership

Communication

Data analysis

Customer service

Tools

Hotel information systems

Accounting systems

Jobbeschreibung

Crestline Hotels & Resorts is seeking a General Manager for the Aloft by Marriott Portland Downtown Waterfront to lead a high‑performing team and deliver exceptional guest service in a fast-paced select service hotel.

The GM will balance strategic planning with hands-on execution, drive revenue, optimize staff, and build strong relationships with ownership, leadership, and corporate teams while maintaining Crestline's standards.