General Manager

Crestline Hotels & Resorts; Portland (ME); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Crestline Hotels & Resorts is seeking a General Manager for the Aloft by Marriott Portland Downtown Waterfront to lead a high‑performing team and deliver exceptional guest service in a fast-paced select service hotel.

The GM will balance strategic planning with hands-on execution, drive revenue, optimize staff, and build strong relationships with ownership, leadership, and corporate teams while maintaining Crestline's standards.

Competenze

• 2+ years GM experience in a busy select service hotel, or 4+ years as an Assistant General Manager
• Strong computer/office skills; ability to communicate effectively via email and decipher information from spreadsheets/databases
• Experience with hotel information systems and accounting systems pertinent to the brand
• Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)

Mansioni

• Strong focus on Revenue Index, Flex/Flow, and Guest Satisfaction and the ability to influence these metrics
• Staff Optimization: develop plans for leaders to understand their mission and provide tools for success in 30 days
• Develop relationships with Hotel Ownership, Field/Corporate Staff
• Develop positive relationships with Sales staff including onsite Sales, Regional Director of Sales and corporate Sales & Marketing Leadership

Conoscenze

Leadership

Communication

Data analysis

Customer service

Strumenti

Hotel information systems

Accounting systems

Descrizione del lavoro

Crestline Hotels & Resorts is currently hiring for a General Manager at the Aloft by Marriott Portland Downtown Waterfront. The ultimate mission of this role will be to provide guidance to one of Crestline’s multi million dollar business units by providing strong leadership and unparalleled customer service initiatives.

A strong predictor of success for the General Manager will be the ability to:

• Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
• Develop cohesion with associates and maximize each one’s potential
• Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
• Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff

Key Duties & Responsibilities:

• Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key
• Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
• Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
• Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership

Education and Experience:

• Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager
• Computer and Office skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
• Experience with hotel information systems and accounting systems pertinent to the brand
• Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.